Client Finance Manager

Lincolnshire County Council; Lincoln; On-site; GBP 47,000 - 52,000; Full time

Job summary

Lincolnshire County Council is seeking an experienced Client Finance Manager to lead the Client Finance Service, managing and developing managers and specialist teams to deliver high‑quality services in line with legislation and policies.

The role covers Financial Assessment, Court of Protection, Appointeeship, Provider Payments, Direct Payments, Deferred Payments, Client Billing and related services, with a focus on service improvement, governance and customer‑focused delivery.

Qualifications

• Leadership and management experience within finance, client finance or Adult Social Care.
• Strong knowledge of Adult Social Care charging, income collection, debt management and client finance processes.
• Excellent leadership skills with experience of creating a learning environment that encourages continuous improvement.
• Experience of managing complex services, competing priorities and organisational change.
• Excellent communication, influencing and stakeholder management skills.
• Strong analytical skills and the ability to solve complex problems and provide balanced advice.
• The ability to build effective relationships and work collaboratively across services and with external partners.
• Detailed knowledge of local government finance or the ability to quickly develop expertise in this area.
• The ability to balance multiple priorities and adapt to a changing environment.

Responsibilities

• Lead and develop managers and teams across the Client Finance Service.
• Ensure services are delivered in line with legislation, council policies and performance standards.
• Drive service improvement, performance management and operational excellence.
• Develop and maintain policies, procedures and frameworks that support effective service delivery.
• Provide expert advice and guidance on complex client finance matters.
• Build strong relationships with colleagues, partners and external organisations.
• Lead the development of systems and processes to improve efficiency, compliance and customer experience.
• Use performance information to identify opportunities for improvement and drive positive change.

Skills

Leadership

Finance knowledge

Stakeholder management

Analytical skills

Job description

Client Finance Manager

Salary: £47,181 - £52,413 (Grade 11)

Location: Lincoln - Hybrid

Closing Date: 26th August 2026

Interviews: 9th September 2026

About the Role

We are looking for an experienced and motivated Client Finance Manager to lead aspects of our Client Finance Service. This is a leadership role with responsibility for a broad range of client finance functions. You will lead and develop managers and specialist teams, creating a positive and high-performing environment where colleagues can develop, succeed and deliver excellent services. You will provide leadership across Financial Assessment, Court of Protection and Appointeeship, Provider Payments, Direct Payments, Deferred Payments, Client Billing and other client finance services. You will ensure services are delivered efficiently, accurately and in line with legislation, council policies and professional standards. You will play a key role in improving processes, developing policies and ensuring residents, providers and colleagues receive a high-quality and customer-focused service.

Key Responsibilities

• Lead and develop managers and teams across the Client Finance Service.
• Ensure services are delivered in line with legislation, council policies and performance standards.
• Drive service improvement, performance management and operational excellence.
• Develop and maintain policies, procedures and frameworks that support effective service delivery.
• Provide expert advice and guidance on complex client finance matters.
• Build strong relationships with colleagues, partners and external organisations.
• Lead the development of systems and processes to improve efficiency, compliance and customer experience.
• Use performance information to identify opportunities for improvement and drive positive change.

What We're Looking For

• Leadership and management experience within finance, client finance or Adult Social Care.
• Strong knowledge of Adult Social Care charging, income collection, debt management and client finance processes.
• Excellent leadership skills with experience of creating a learning environment that encourages continuous improvement.
• Experience of managing complex services, competing priorities and organisational change.
• Excellent communication, influencing and stakeholder management skills.
• Strong analytical skills and the ability to solve complex problems and provide balanced advice.
• The ability to build effective relationships and work collaboratively across services and with external partners.
• Detailed knowledge of local government finance or the ability to quickly develop expertise in this area.
• The ability to balance multiple priorities and adapt to a changing environment.

About the Service

The Client Finance Service provides a range of financial services that support Adult Care. We work with residents, families, providers and colleagues to ensure people are charged fairly, payments are made correctly, and financial information is accurate. This role provides leadership across the service while supporting continuous improvement and strong financial governance.

Please be advised that this position may be subject to a criminal record check.

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process. Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.