Senior Client Engagement Manager

London Business School; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic institution that fosters extraordinary minds and diverse perspectives! As a Senior Client Engagement Manager, you will play a pivotal role in managing client relationships and leading project teams to deliver exceptional learning experiences. This position offers a unique opportunity to work in a hybrid environment, ensuring that client programmes are executed on time and within budget. With generous annual leave, a supportive culture, and a commitment to inclusion, you will thrive in a workplace that values your contributions. If you're a flexible self-starter ready to make an impact, this role is for you!

Benefits

Generous annual leave of 27 days

14.5% employer pension contribution

Free onsite gym and swimming pool

Professional development opportunities

Enhanced cycle to work scheme

Wellbeing support

Up to 5 days paid emergency leave

Qualifications

• Significant experience in Project Management and Client Relationship Management.
• Excellent communication skills and ability to manage multiple stakeholders.

Responsibilities

• Lead project teams to deliver exceptional learning programmes for clients.
• Build and develop relationships with clients and track programme improvements.

Skills

Project Management

Client Relationship Management

Communication Skills

Financial Management

Stakeholder Management

Adult Learning Methodologies

Job description

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Can you develop world-class client relationships?

We’re looking for a flexible self-starter to manage a portfolio of valued clients, and take the lead on delivering excellent and seamless end to end project and day to day client management.

As Senior Client Engagement Manager, working within our Executive Education team, you will lead a project team and collaborate with colleagues to translate business won into exceptional client and learner experiences, keeping all relevant project stakeholders informed and on track. This role will ensure that the client learning programmes are delivered, to exceptional standards, on time, on budget and within scope.

Main Responsibilities

• Leading a project team to deliver exceptional learning programmes for clients and learners.
• Ensuring that all programmes are delivered on time, on budget and in scope to exceptional standards.
• Building and developing relationships with clients.
• Understanding Client and programme needs, communicating scope, key milestones and KPI’s to all programme stakeholders.
• Tracking and continuously improving our programmes to exceed customer needs and delivering impact.

Who we are looking for

• Significant experience of Project Management.
• Experience of Client Relationship Management.
• Excellent communication skills and the ability to build and develop client relationships.
• Proven financial management skills and commercial acumen.
• Ability to manage multiple internal and external stakeholders at all levels.
• Working knowledge of adult learning methodologies is an advantage.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
• Free onsite gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle to work scheme.
• Wellbeing offering to support your physical, mental and financial health.
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Business Development
• Industries
• Higher Education