Senior Client Advisor

International Catalyst Services, LLC; Liverpool City Region; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Client Advisor for their Marsh Specialty Real Estate team in Manchester. The ideal candidate will have experience in account management, with a focus on client development in real estate or similar sectors. This hybrid role demands strong interpersonal skills and the ability to manage a diverse book of business, ensuring client satisfaction while pursuing growth opportunities.

Benefits

Professional development opportunities

Inclusive culture and support

Range of career opportunities

Qualifications

• Proven experience of Account Handling with medium to large UK Accounts.
• Ability to remain calm under pressure and manage multiple enquiries.

Responsibilities

• Support Client Executives in retaining and generating new business.
• Manage day-to-day queries, renewals, and amendments for larger accounts.
• Build and maintain relationships with clients to provide excellent service.

Skills

Interpersonal Skills

Numeracy

Attention to Detail

Organizational Skills

Tools

Microsoft Office

Job description

We are seeking a talented individual to join our Marsh Specialty, Real Estate team, based in Manchester. This is a hybrid role that has a requirement of working at least 3 days a week in the office.

The role: Senior Client Advisor

This position would suit an experienced Account Handler/Manager having worked in a similar role previously and now looking for the opportunity to works towards a Client Executive role in the future.

You will be responsible for supporting the Client Executives in maintaining their large book of business and handling the day-to-day activities including renewals, mid-term adjustments, handling any client queries as well as cross selling or up selling additional solutions where possible.

A background within Real Estate, Property or Construction is ideal however any other commercial/corporate sectors can be considered.

We will rely on you to:

• Work with Client Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.

• Partner with Client Executives to help them achieve sales goals

• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

• Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts

• Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.

• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.

• Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.

• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

What you need to have:

• Proven experience of Account Handling with medium to large UK Accounts.

• Excellent interpersonal skills with previous client facing experience preferred.

• Ability to remain calm under pressure and be able to work flexibly when required.

• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.

• Awareness of Clients’ business, their business issues, insurance programmes and service plans.

• Strong numeracy and attention to detail skills.

• Fully Competent in Microsoft Office Products.

What makes you stand out:

• Real Estate/Property or Construction background

• Resilient with previous client facing experience

• Ambitious nature and a keen contributor within a team environment

• Articulate with strong client facing and stakeholder management abilities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.