Senior Client Advisor

Marsh McLennan; Harrogate; Hybrid; GBP 38,000 - 54,000; Full time

Job summary

Marsh Commercial is seeking a Senior Client Advisor to join the team in Harrogate or Skipton. The role focuses on managing renewals, coordinating with Client Executives, and delivering excellent service to a diverse commercial portfolio.

You will interpret underwriting information, prepare market submissions, and negotiate terms using Marsh systems. A Cert CII is preferred, with ACII progress desirable, and a strong client‑facing approach is essential.

Qualifications

• Proven experience managing the full renewal process for commercial insurance programmes.
• Strong organisational and time-management skills with the ability to manage multiple priorities.
• Good awareness of clients’ businesses, insurance requirements, and service expectations.

Responsibilities

• Support Client Executives with placement strategy for renewals and mid-term changes.
• Review and interpret underwriting information for commercial clients.
• Prepare and submit market presentations and slips with the team.
• Negotiate renewal terms using Marsh systems.
• Prepare client reports for renewals.
• Comment on indemnity and insurance clauses.
• Serve as a senior point of contact for complex queries.

Skills

Renewals management

Client servicing

Relationship building

Organisational skills

Communication

Analytical thinking

Education

Cert CII

ACII in progress

Tools

Marsh online trading systems

Job description

Company:

Marsh Commercial

Description:

Are you looking to take the next step in your insurance career with a market-leading broker? We have an exciting opportunity to join our dynamicMarsh Commercialteam as aSenior Client Advisor, based in eitherSkipton or Harrogate.

This role is ideal for an experienced insurance professional with a strong background in commercial client servicing, renewals, and placement support. You will play a key role in supporting Client and Account Executives, helping to shape placement strategy, manage mid-term adjustments, and deliver an outstanding level of service to a diverse portfolio of commercial clients.

At Marsh Commercial, we are committed to helping our people grow and develop. We invest in learning, development, and career progression, and foster a collaborative culture where colleagues are supported to succeed.

What you can expect

• The opportunity to join a growing, high-performing team serving a broad range of commercial clients

• A collaborative environment focused on best practice, client service excellence, and technical expertise

• The chance to build trusted relationships with clients, insurers, and colleagues across Marsh

• Strong training, support, and development opportunities with clear career progression

In this role, you will:

• Support Client Executives with placement strategy for insurance renewals and mid-term changes to risk

• Request, review, and interpret underwriting information on behalf of commercial clients

• Prepare and submit accurate market presentations and slips in collaboration with Client Executives and the Placement Team

• Use Marsh online trading systems to collate and negotiate renewal terms with existing and prospective insurers

• Work closely with internal teams to prepare client reports for renewals

• Produce and/or request insurer documentation as required

• Review and comment on indemnity and insurance clauses

• Act as a senior point of contact for more complex queries, offering support and guidance where appropriate

• Contribute to a high-performing, client-focused culture and support the development of colleagues where needed

What we’re looking for:

• Proven experience managing the full renewal process for commercial insurance programmes

• Strong organisational and time-management skills, with the ability to manage multiple priorities

• Good awareness of clients’ businesses, insurance requirements, and service expectations

• Experience handling more complex client needs and supporting technical or service-related queries

What makes you stand out:

• A confident, client-facing approach with the ability to build strong relationships

• Calm under pressure and able to adapt flexibly when needed

• Strong technical knowledge and confidence supporting more complex accounts

• Cert CII qualified, with progress toward ACII desirable

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.