Senior Clerical Officer - Transport Administration

Brook Street; Omagh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading public sector client is seeking a Senior Clerical Officer to provide essential administrative support within the Transport Administration Department. In this role, you will engage with various stakeholders, manage queries, and maintain efficient office systems. This position not only offers a chance to develop your administrative skills but also provides comprehensive training and support. Join a committed team that values initiative and teamwork, ensuring that you play a vital role in the operational success of the department. If you are looking for an opportunity to make a difference, this role is perfect for you.

Benefits

Full training and induction

Holiday hours accrual

Back-office support and mentoring

Qualifications

• Proficient in MS Office packages and confident in using spreadsheets and databases.
• Good customer service skills and excellent communication abilities.

Responsibilities

• Provide administrative support utilizing IT equipment including word processing and databases.
• Answer queries from customers and assist in collating data for officers.
• Maintain efficient recording and filing systems as directed.

Skills

MS Office (Excel, Outlook, Word)

Customer Service Skills

Verbal Communication Skills

Written Communication Skills

Teamwork

Initiative

Education

Five GCSEs at grade C or above

Tools

Spreadsheets

Databases

Job description

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our leading Public Sector client, Education Authority Northern Ireland, Omagh Office.

As the Senior Clerical Officer in the Transport Administration Department, Omagh, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals as directed by the Programme Manager.

You will provide administrative support for the daily functional and operational staff.

You should be proficient in MS Office packages such as Excel, Outlook, and Word. You will be confident in using spreadsheets and databases daily, and will conduct typing and word-processing duties.

• Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
• Possess good customer service skills, along with excellent verbal and written communication skills.
• Be a good team player with the ability to work on your own initiative.

Job Responsibilities:

• Provide administrative support related to all aspects of the programme's work, utilizing the full range of IT equipment including word processing, databases, spreadsheets, email, fax, intranet, and internet facilities.
• Answer telephone calls and queries from customers and clients, accurately recording conversations and escalating to the appropriate department when necessary.
• Assist in collating factual data and statistical information from various sources to support the work of designated officers.
• Prepare letters, minutes, notes, and other clerical support as directed by the programme manager.
• Use initiative, tact, and diplomacy in responding to queries and issues that arise within the section, especially in the absence of the programme manager.
• Order and monitor supplies of stationery and office requisitions for all staff within the section, and manage diary appointments for stakeholders.
• Maintain efficient recording and filing systems as directed by the programme manager.
• Delegate tasks to the office team in the absence of senior management.

You will benefit from:

• Full training and induction
• Holiday hours accrual as you work
• Back-office support and mentoring from Brook Street (UK) Ltd

The rate of pay is £14.53 per hour. Working hours are 36 hours per week, Monday to Friday.

If interested, please apply by sending your CV via the 'Apply' link.

Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans, spouses, or partners of military personnel who meet the essential criteria.

As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, we are committed to engaging with candidates with disabilities, veterans, or military spouses/partners. Please register your interest via the Brook Street website.