Senior Clerical Officer - Transport Administration

Brook Street; Armagh; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Clerical Officer to enhance the efficiency of its Transport Administration Department. This role involves providing essential administrative support, managing customer queries, and maintaining accurate records. The ideal candidate will be proficient in MS Office and possess strong communication and customer service skills. Join a team that values training and development, offering a supportive environment where your contributions are recognized. If you are ready to make a difference in the public sector, this opportunity is perfect for you.

Benefits

Full training and induction

Accrued holiday hours

Back-office support and mentoring

Qualifications

• Proficient in MS Office packages and IT tools.
• Good customer service and communication skills.

Responsibilities

• Provide administrative support and manage queries from customers.
• Prepare correspondence and maintain filing systems.

Skills

MS Office (Excel, Outlook, Word)

Typing skills

Word-processing skills

Customer service skills

Communication skills (verbal and written)

Education

Five GCSEs at grade C or above

Tools

Databases

IT tools

Job description

Brook Street (UK) Ltd is recruiting a Senior Clerical Officer for our public sector client, Education Authority Northern Ireland, Armagh Office.

As a Senior Clerical Officer in the Transport Administration Department, Armagh, you will provide advice and assistance to Education Authority officers, customers, the public, and other professionals, as directed by the Programme Manager.

You will support the administrative functions for the daily operations of the staff.

You should be proficient in MS Office packages such as Excel, Outlook, and Word. Confidence in using spreadsheets and databases, along with typing and word-processing skills, is essential.

• Have the equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
• Possess good customer service skills, with excellent verbal and written communication skills.
• Be a team player with the ability to work independently.

Job Responsibilities:

• Provide administrative support related to all aspects of the programme, utilizing IT tools including word processing, databases, spreadsheets, email, fax, intranet, and internet.
• Answer calls and queries from customers and clients, accurately recording conversations and escalating issues when necessary.
• Assist in collecting factual data and statistical information from various sources to support officers within the service.
• Prepare correspondence, minutes, notes, and other clerical tasks as directed by the programme manager.
• Use tact and diplomacy in responding to queries and issues, especially in the absence of the programme manager.
• Order and monitor stationery and office supplies, manage diaries for stakeholders.
• Maintain efficient recording and filing systems as directed.
• Delegate tasks to the office team when senior management is unavailable.

Benefits:

• Full training and induction
• Accrued holiday hours
• Back-office support and mentoring from Brook Street

The pay rate is £14.53 per hour, with a 36-hour workweek, Monday to Friday.

To apply, please email your CV via the 'Apply' link.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria.

As a Disability Confident Leader with the Gold Award from the Defence Employer Recognition Scheme, we offer guaranteed interviews for eligible candidates through the Public Sector Resourcing Framework.

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the criteria, please contact us via the Brook Street website to register your interest.

In cases of high volume of eligible military candidates, we will interview the best candidates from this group.