Senior Cleaning Operations Manager

TN United Kingdom; London; On-site; GBP 55,000; Full time

Job summary

A leading company in the cleaning industry is seeking a Senior Cleaning Operations Manager to lead daytime operations in London. The role involves ensuring operational efficiency, maintaining high standards, and fostering customer satisfaction. Ideal candidates will have strong leadership skills and a proven track record in operations management.

Qualifications

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.

Responsibilities

• Oversee all cleaning operations ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers.
• Ensure full compliance with health and safety regulations.

Skills

Leadership

Problem Solving

Quality Assurance

Communication

Job description

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Senior Cleaning Operations Manager, London

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Client:

Atlas

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

83c47997cf6d

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

About The Role

Location: London, EC4N Salary: £55,000 per annum Hours: Monday – Friday and flexible as per business needs

Atlas is seeking a Senior Operations Manager to lead daytime cleaning operations at a prestigious client site. Responsibilities include ensuring operational efficiency, maintaining high cleaning standards, and fostering a culture of compliance and customer satisfaction.

This role is second-in-command for daytime operations, requiring strong leadership, strategic planning, and continuous improvement focus to deliver exceptional service.

Key Responsibilities:

• Oversee all cleaning operations ensuring efficiency and quality.
• Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback.
• Conduct regular audits and quality checks, addressing any service gaps.
• Ensure full compliance with health and safety regulations, including proper use of cleaning chemicals and equipment.
• Drive continuous improvement initiatives, working with senior leadership to implement best practices.
• Foster strong customer relationships, responding promptly to requests and concerns.
• Maintain clear and effective communication with the Account Director and stakeholders for seamless coordination.
• Proactively identify and resolve operational challenges, minimizing service disruptions.
• Provide regular performance reports, offering insights on staffing, quality control, and customer feedback.

About You

This role suits a strategic, hands-on leader with experience in cleaning operations, facilities management, or related fields. If you excel in team leadership, problem-solving, and quality assurance in a fast-paced environment, we encourage you to apply.

Qualifications and Attributes:

• Proven experience in senior operations management within cleaning or facilities management.
• Strong team leadership and staff development skills.
• Experience conducting audits and implementing quality control measures.
• Knowledge of health and safety compliance in cleaning environments.
• Ability to identify operational efficiencies and drive process improvements.
• Strong communication and stakeholder management skills.
• Results-driven with a focus on service excellence.

If you're looking to lead a high-performing team in a growing company, we would love to hear from you.

About The Company

Who are we?

Atlas is a family of passionate individuals dedicated to creating happiness in others. Founded in 1986 and 100% employee-owned, we are one of the UK's fastest-growing business support companies, providing cleaning, security, pest control, and other services to a diverse client base. Our success stems from our passionate extended family, delivering happiness daily across thousands of client sites. We prioritize our values in recruitment, offering a fulfilling workplace for those committed to living our principles.

Our Purpose

To create happiness in ourselves and others. We approach work and life with fun, optimism, and a positive impact. We show kindness, ensure safety and health, and deliver on our promises, going the extra mile every day.

Our Values

• We are a family — supporting each other through all moments.
• Sharing knowledge and expertise openly.
• Showing humility and teamwork.
• Deciding confidently and acting as if the company’s resources were your own.
• Honesty and integrity in all actions.
• Having the courage to do the right thing.
• Authenticity to build trust and happiness.
• Building strong client relationships based on trust and openness.
• Starting with a 'Wow' — aiming for high quality and long-term solutions.
• Taking action, embracing change, and keeping things simple.