Senior Claims Manager

Aon Hewitt; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Claims Manager to oversee Non-life insurance claims for major accounts, including construction projects. This pivotal role involves supporting the Claims Director, supervising a dedicated team, and ensuring best-in-class service delivery. You will cultivate strong relationships with clients and partners, while identifying revenue opportunities through claims advocacy. Join a forward-thinking company that values inclusivity and offers a comprehensive benefits package, promoting work/life balance and continuous growth. If you thrive in a dynamic environment and are passionate about delivering exceptional client service, this opportunity is for you.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Continuous learning and growth opportunities

Inclusive workforce support

Qualifications

• 5+ years of claims and loss adjusting experience.
• Strong interpersonal, communication, and negotiation skills.

Responsibilities

• Assist Claims Director in handling major losses on key accounts.
• Supervise team members to achieve effective claims resolution.
• Develop claims revenue opportunities through advocacy services.

Skills

Claims Management

Negotiation Skills

Interpersonal Skills

Customer Service

Problem Solving

Coaching Abilities

IT Skills (Microsoft Office)

Proficiency in English

Native Thai Speaker

Education

Bachelor's Degree

Job description

Senior Claims Manager is required to oversee and ensure that all Non-life insurance claims are managed effectively for our major accounts, including construction projects.

You will support the Claims Director in managing day-to-day operations, supervising team members for problem solving, and coaching team members to deliver best-in-class claims service to our clients.

You will also articulate our claims value to clients and non-clients to generate claims revenue through claims preparation and advocacy services.

Building and maintaining strong relationships internally (among various departments and Aon network offices) and externally (Insurers, Reinsurers, Loss Adjusters, and other partners).

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich lives worldwide.

We are united through trust as an inclusive team, passionate about helping our colleagues and clients succeed.

What the day will look like

Main Responsibilities:

1. Assist the Claims Director in handling major losses on key accounts.
2. Develop claims revenue opportunities through preparation and advocacy services.
3. Supervise team members to achieve effective claims resolution.
4. Maintain relationships with clients and business partners.

General Duties:

1. Handle daily claims under Aon protocols, presenting claims to clients.
2. Provide claims advice to team members, including broking/placing teams if needed.
3. Attend site visits for major losses and assist clients with claims management.
4. Participate in client meetings, including monthly claims meetings with loss adjusters.
5. Monitor claim progress and report to relevant parties.
6. Identify opportunities to introduce claims advocacy services to clients and non-clients.
7. Build relationships with clients, insurers, loss adjusters, and partners.

Skills and Experience for Success:

• Bachelor’s Degree or higher.
• At least 5 years of claims and loss adjusting experience.
• Knowledge of Non-Life Insurance.
• Motivated team player.
• Strong interpersonal, communication, and negotiation skills.
• Customer service and problem-solving skills.
• Coaching abilities.
• Ability to work under pressure and adapt quickly.
• Proficiency in client presentations.
• IT skills (Microsoft Office).
• Proficiency in English (writing and speaking).
• Native Thai speaker.

How We Support Our Colleagues

We offer a comprehensive benefits package, promote an inclusive workforce, and support work/life balance. Our environment encourages wellbeing and offers two "Global Wellbeing Days" annually. We foster continuous learning and growth, valuing authenticity and inclusion. Aon is an equal opportunity employer, providing reasonable accommodations for applicants with disabilities. For more info, contact [e-mail].