Senior Claims Handler Third Party and Credit Hire

MERJE; Bolton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking a Senior Claims Handler in Bolton. The ideal candidate will have experience in Motor Claims and be responsible for managing claims processes and team mentorship. This role offers competitive salary, generous benefits including holiday allowance and professional training support.

Benefits

Generous holiday allowance increasing with length of service

Birthday day off and half-day off for seasonal shopping

Contributory Pension Scheme

Discounted sports and social activities

Support with industry-relevant qualifications

Free on-site parking

Casual dress code and free branded clothing

Cycle to work scheme

Cash bonus for outstanding performance

Qualifications

• Experience handling claimants' vehicle and credit hire claims.
• Ability to coach and mentor staff.
• Knowledge of FOS handling guidelines.

Responsibilities

• Manage complaints at all levels and ensure outstanding customer service.
• Coach and mentor staff while providing training.
• Assist with recruitment and performance management solutions.

Skills

Customer service

Mentoring

Communication

Education

Minimum 5 GCSE passes at Grade C or above including English and Maths

Dip CII or working towards

Job description

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Senior Claims Handler Third Party and Credit Hire, Bolton

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Client:

MERJE

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3fe36ad97b1a

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Senior Claims handler - Third Party and Credit Hire

Upto £35,000 depending on experience/qualifications

Due to business growth, we are currently seeking a highly competent Motor Claims professional to join us on a full-time and permanent basis in our busy office. This position is ideal for someone who has gained senior level experience in all aspects of Motor Claims and is looking for the next step up in their career with a forward-thinking company who will fully support your career progression and reward your achievements!

Provide point of contact for any incoming carrier, cover holder or broker query or complaints and ensuring these are actioned as appropriate.

Manage complaints at all levels with confidence with minimum assistance from Head of Claims /Director of Operations.

Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy holder.

Coach and mentor staff providing the relevant training as part of that role.

Provide support and advice to junior staff on a daily basis.

Monitor the department's workload, prioritise staff tasks and ensure no backlog is allowed to develop..

Manage effective team audits and feedback; promote the development of team members.

Assist with the recruitment and selection activity for the department. To work alongside HR department to ensure positions are filled promptly.

To advise and work with HR department to apply practical performance management solutions and to ensure that individual performance issues are dealt with in a timely, professional and legal manner.

To provide a balanced approach to issues of conduct or capability by ensuring that employees are treated with fairness and consistency in line with the Company culture and procedures.

To complete employee appraisals and associated paperwork in a timely manner· Represent the company in a professional way.

What we look for:

Have experience of dealing with claimants' vehicle and credit hire claims, including both pre-litigation matters, point of contact for Delegated Authority matters, and some non-Delegated matters.

Demonstrate expert knowledge and appropriate arguments and case law in respect of credit hire claim, be able to demonstrate this is in claims negotiations, including training and mentoring others in the same practice, plus liaison with Claims Trainer where appropriate.

Ability to identify Indemnity and Fraud as needed and also liaise with company Fraud Controller as required.

Have previously handled complaints and aware of FOS handling guidelines.

Be prepared to manage handler's portfolios and assist where needed with claims, post, and telephones to settle claims as per company processes.

Dip CII (or working towards) would be advantageous.

Proven ability to mentor, coach and manage staff.

Strong customer service and computer skills

Minimum 5 GCSE passes at Grade C or above including English and Maths

Generous holiday allowance increasing with length of service.

Birthday day off and half-day off for seasonal shopping.

Contributory Pension Scheme

Discounted sports and social activities

Support with industry-relevant qualifications

Free on-site parking

Casual dress code, free allocation of branded clothing.

Cycle to work scheme.

A cash bonus for going above and beyond.