RTA Claims Handler

Davies; Bolton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une entreprise dynamique recherche un 'RTA Claims Handler' pour gérer un portefeuille de dossiers litigieux. Le candidat idéal aura une expérience dans la gestion de dossiers et des compétences en négociation pour atteindre des règlements appropriés. Un soutien continu et une formation sont offerts pour assurer le succès dans ce rôle.

Benefits

Davies Incentive Plan

25 jours de congé par an

Plan de santé Simply Health

Accès à un médecin en ligne 24/7

Pension avec contribution de l'employeur

Programme de bénévolat des employés

Cycle to Work Scheme*

Qualifications

• Expérience de gestion de dossiers dans un cabinet juridique.
• Bonne compréhension du code de la route et des principes de base de la loi sur la circulation routière.
• Capacité à planifier et à prioriser les charges de travail.

Responsibilities

• Gérer un portefeuille de dossiers litigieux RTA Small Claims.
• Effectuer des négociations téléphoniques efficaces.
• Rédiger des documents judiciaires et respecter les délais.

Skills

Gestion des dossiers

Négociation

Communication écrite

Planification

Travail en équipe

Job description

RTA Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

To effectively manage a portfolio of litigated RTA Small Claims Track files under the supervision and guidance of a Team Leader/ Technical Supervisor.

Candidates are required to have experience of managing a fully litigated RTA caseload. The role will involve handling both quantum and liability Small Claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Induction to role training will be provided along with continued on the job support and mentoring from the Team Leader/ Technical Supervisor.

Key Accountabilities

• Management of a caseload of litigated RTA Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
• Delivery of agreed performance targets and quality standards
• Analysis of the available evidence to create an initial case strategy on liability and quantum.
• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
• Proofing witnesses, assessing their evidence and drafting statements.
• Drafting of Court document and complying with all Court deadlines are met.
• Instructing, briefing and liaising with Counsel.
• Guiding the Defendant through the litigation process where required and setting expectations.
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Delegation of tasks where available and appropriate to other members of the team
• Dealing with correspondence and telephone calls within strict service level agreements,
• Delegation of tasks where appropriate to other members of the team
• Updating reports upon receipt of evidence as required.
• Adhering to Client Guidelines
• That they receive up to date and accurate information about progress when requested
• Ensuring files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations

Experience, Skills and Qualifications

• Established File handling experience within a law practice
• Good understanding of the highway code and basic road traffic act principles
• Ability to plan and prioritise workloads
• Efficient in a process driven environment
• Drive to achieve to take development opportunities when they arise with a positive attitude
• Excellent listening and verbal communication skills
• Excellent written communication skills and the ability to compose professional written communications
• Ability to follow instruction with attention to detail
• Ability to recognise when sensitivity and tact are required
• Effectively work within a team
• Basic knowledge of the Court Practice Rules

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation