Senior Claims Handler - Bodily Injury

hastingsdirect; Bexhill-on-Sea; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Annual bonus

Life assurance + income protection

Pension contributions

Health & wellbeing benefits

Cycle to work

Job summary

Hastings Direct is seeking a Senior Claims Handler (Bodily Injury) to proactively manage a portfolio of Personal Injury cases up to £50,000. You will investigate liability, negotiate settlements and uphold strong customer relationships, ensuring fair outcomes in line with policy and Treating Customers Fairly.

Based in the Bexhill area with Leicester-based flexibility, the role offers a hybrid working pattern within a digitally driven insurer focused on growth and customer excellence.

Qualifications

• Experience in managing bodily injury/personal injury claims up to £50,000.
• Excellent problem-solving with outstanding communication (verbal and written).
• Strong stakeholder management with a customer-centric focus.

Responsibilities

• Gather information to support liability decisions and economic settlements.
• Settle third-party claims within financial authority using best-practice strategies.
• Identify potential fraud and liaise with relevant departments to combat it.
• Negotiate with customers, solicitors and third parties for optimal outcomes.
• Manage customer experience and ensure adherence to Treating Customers Fairly.

Skills

Bodily Injury claims

Negotiation

Stakeholder management

Strong communication

Job description

Job Title: Senior Claims Handler - Bodily Injury

Location: Bexhill or Leicester

Welcome to Hastings Direct

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role Overview

As one of our Senior Claims Handlers within Bodily Injury, you'll be assisting and supporting our customers by proactively managing a portfolio of cases, investigating liability and third party presented quantum claims - Damage and Personal Injury claims up to the value of £50,000 - and agreeing fair outcomes within policy and legal liability.

Job Details - you'll need to have demonstrable experience in:

• Gathering of information to enable early arrival at the correct liability decision giving consideration to economic settlement and proactively securing appropriate recoveries to limit business exposure
• Settling Third Party claims within your financial handling authority to achieve the optimum claims settlement using department and best practice strategies, whilst avoiding unjustified litigation and unnecessary spend
• Identifying potential fraudulent cases and liaising with the relevant departments to combat fraud
• Negotiating between the customer, solicitors and third parties to get the best outcome for our customers
• Managing and owning the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly and internal processes and procedures
• Managing and maintaining effective relationships with both internal and external stakeholders, ensuring service level agreements, policies and governance arrangements are adhered to

Essential Skills/Experience:

• Previous experience in managing bodily injury/personal injury claims up to £50,000
• Excellent problem-solving capability with an outstanding level of communication (both verbal and written)
• Strong stakeholder management skills, combined with a customer centric focus and able to build strong relationships

The Interview Process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits:

• Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the r