Senior Claims Handler

TN United Kingdom; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to manage complex claims across various insurance products, particularly in Construction/Engineering and Cyber. This exciting role involves delivering exceptional customer service while ensuring compliance with regulatory standards. You will work closely with internal teams and external stakeholders to drive productivity and excellence in claims handling. With a focus on professional development and a collaborative environment, this position offers the chance to make a significant impact within the organization. If you are passionate about the insurance industry and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Aviva Digital GP

Employer Pension contribution of 13%

Annual bonus

25 days annual leave (plus bank holidays)

Qualifications

• Experience in handling large and complex claims across various insurance products.
• Strong understanding of the UK insurance market and regulatory frameworks.

Responsibilities

• Handle claims from FNOL to settlement, ensuring high customer service levels.
• Manage relationships with clients, brokers, and third parties throughout the claims process.

Skills

Customer Relationship Management

Regulatory and Legal Frameworks

UK Insurance Market

Deadline Management

Engineering & Construction Market

Large & Complex Claims Handling

Education

ACII (completed or working towards)

CIP (Irish equivalent)

Job description

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Location: Greater Manchester (within a commutable distance)

Work Pattern: Full time - hybrid working (2 days per week in office)

Permanent

The role:

As the Senior Claims Handler, you will be responsible for handling larger and complex losses across various insurance products, predominantly around Construction/Engineering and Cyber. You will be working to deliver market leading customer service to HSB’s customers and internal and external stakeholders. You will ensure that claims are handled proactively, competently and in line with HSB’s service level agreements.

Key Responsibilities:

• Claims handling on all products across HSB’s portfolio from FNOL to settlement, to drive increased levels of customer service and productivity.
• Work on litigation, mediation and all legal matter where required.
• Support the Claims Leadership Team in maintaining a culture of high performance within the claims team.
• Able to organise, run and contribute to stakeholder meetings both internal and external.
• Managing relationships and expectations internally and with client companies, brokers, intermediaries, direct insured’s and third parties, including face to face to deliver excellence through the lifecycle of the claim.
• Responsible for identifying any training requirements within the claims team and provide support to the Claims Leadership Team in developing and delivering that training.
• Ensure all regulatory requirements and governance are met through the process.
• Ensure the appropriate use of third party suppliers such as Loss Adjusters, Solicitors etc.

Key Skills & Experience:

• Customer Relationship Management
• Good understanding of regulatory and legal frameworks
• Understanding of the UK insurance market
• Ability to meet tight deadlines and manage busy workloads
• Previous experience of the Engineering & Construction market (desirable)
• Experience dealing with large & complex claims (essential)

Qualifications:

• ACII (completed or working towards)
• CIP (Irish equivalent)

A snapshot of some of our benefits:

• Aviva Digital GP
• Employer Pension contribution of 13%
• Annual bonus
• 25 days annual leave (plus bank holidays)