Senior Claims Handler

Willis Towers Watson; Ipswich; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to deliver exceptional claims service and ensure client satisfaction. In this role, you will manage client service delivery processes, engage proactively with various teams, and build strong relationships with clients and underwriters. You will be responsible for resolving complex claims and negotiating settlements, all while adhering to industry standards and regulations. This position offers the opportunity to contribute to a dynamic team focused on risk management and client success. If you are passionate about delivering high-quality service and have a knack for problem-solving, this is the perfect role for you.

Qualifications

• Experience in claims handling and client service delivery.
• Strong negotiation and relationship management skills.

Responsibilities

• Manage client service delivery processes and claims management.
• Negotiate claims settlements and resolve client queries efficiently.

Skills

Client Service Delivery

Claims Management

Negotiation Skills

Relationship Management

Financial Management

Education

Bachelor's Degree in Business or related field

Job description

Description

The Company
Willis Towers Watson is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Corporate risk and broking

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

The Role

Deliver high-quality Claims Service to all clients, focusing on client interests and market integrity. Ensure Key Client Outcomes are met according to pre-defined standards. The Senior Claims Handler within Finex is responsible for servicing claims on a portfolio of accounts.

Principal Duties/Responsibilities

• Manage client service delivery processes, adhering to Group policies and standards.
• Understand clients' business needs and operational requirements.
• Engage proactively with Claim Advocates and Sales teams.
• Build and maintain constructive relationships with clients, third parties, and underwriters.
• Manage claims processes within defined Key Client Outcome (KCO) targets, ensuring timely delivery.
• Resolve client, carrier, and internal queries efficiently.
• Manage financial aspects like Cash and Bureau debt proactively to prevent issues.
• Provide input on process improvements and ensure compliance with policies and regulations.
• Maintain knowledge of accounts, market developments, and claims-specific changes.
• Coordinate with Mumbai colleagues on insurer/reinsurer notifications and responses.
• Resolve market-related loss issues promptly.
• Negotiate claims settlements with insurers/reinsurers using technical knowledge.
• Assist in resolving complex claims and manage high-profile claims with internal and external communications.
• Monitor performance of underwriters, reinsurers, and service providers to safeguard client interests.
• Contribute to the Willis Quality Index as needed.

Other

• Support management in business risk management as per the BU risk register.