Senior Claims Handler

Austin Fraser; Chelmsford; On-site; GBP 30,000 - 50,000; Full time

Job summary

This innovative firm is seeking a Claims Handler to join their dynamic team. In this role, you will deliver exceptional customer service while managing client relationships and overseeing the entire claims process from notification to settlement. With a focus on collaboration and strategy, you will leverage your claims knowledge to provide the best solutions for clients. The company supports hybrid working, allowing you to balance office and home work, making this an excellent opportunity for those looking to thrive in a supportive environment. Join a leading Insurance Broker where your contributions are valued and rewarded.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance, 4x salary

Income protection

Health cash plan or Private Medical Insurance

Three fully paid volunteering days

Share incentive plan

Critical illness cover

Discounted gym membership

Season ticket loan

Qualifications

• Strong knowledge of property and commercial claims with settlement experience.
• Confident negotiation skills with a client-focused approach.

Responsibilities

• Manage the claims negotiation process with clients and underwriters.
• Provide recommendations on coverage and facilitate claims settlements.

Skills

Property claims knowledge

Commercial claims knowledge

Negotiation skills

Client relationship building

Analytical skills

Problem-solving skills

Job description

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority, you will have significant interaction with your clients, including regular meetings.

Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team.

You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client.

Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio.

This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution.

Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

As a successful Claims Handler, you will:

1. Carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters.
2. Proactively anticipate and present to your client the best settlement solution.
3. Provide recommendations on coverage to facilitate the settlement of claims.
4. Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
5. Use your depth of product and market knowledge to help in resolving contentious claims.
6. Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc.
7. Provide technical support for pre-renewal meetings, placing and renewal.

To be a successful Claims Handler you will demonstrate:

1. Strong Property or Commercial claims knowledge and settlement experience.
2. Knowledge of FCA requirements and standards.
3. Confident negotiation skills.
4. Enthusiastic approach to client service with strong relationship building skills.
5. Good analytical mind set and excellent problem-solving skills.

In addition to a good salary and working with a strong professional team, your Benefits will include:

1. Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days.
2. Defined contribution pension scheme, including Employer contributions.
3. Life insurance, 4x your basic annual salary, which you can top-up.
4. Income protection, for up to 50% of your annual income, with options to top up.
5. Health cash plan or Private Medical Insurance.
6. Three fully paid volunteering days per year.
7. Share incentive plan, stock purchase plan.
8. Critical illness cover.
9. Discounted gym membership.
10. Season ticket loan.
11. Discounted voucher portal.