Senior Claims Handler

www.topfinancialjobs.co.uk - Jobboard; Chelmsford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team in Chelmsford. This role offers the chance to deliver exceptional customer service while managing client relationships with a significant delegated authority. You will navigate the entire claims process, collaborating closely with clients and third-party providers to ensure successful settlements. With the flexibility of hybrid working, you can balance your professional and personal life effectively. Join a supportive environment that values your contributions and offers a comprehensive benefits package, including generous holiday allowances and a defined contribution pension scheme.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or private medical insurance

Three fully paid volunteering days

Share incentive plan

Qualifications

• Strong knowledge of Property or Commercial claims and settlement experience.
• Understanding of FCA requirements and standards.

Responsibilities

• Manage the claims negotiation process with clients and underwriters.
• Coordinate discussions to ensure effective communication regarding settlements.

Skills

Claims negotiation

Property claims knowledge

Commercial claims knowledge

Analytical mindset

Problem-solving skills

Client relationship-building

Job description

As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your 500k delegated authority, you will have significant interaction with your clients, including regular meetings.

Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team.

You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client.

Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio.

This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution.

Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

As a successful Claims Handler, you will:

• Carefully handle the claims negotiation process with your client, underwriters, and/or their appointed legal representatives and/or loss adjusters.
• Proactively anticipate and present to your client the best settlement solution.
• Provide recommendations on coverage to facilitate the settlement of claims.
• Coordinate discussions and meetings to ensure a superior level of communication between the client, underwriter, and their representatives concerning the proposed settlement.
• Use your depth of product and market knowledge to help resolve contentious claims.
• Engage and oversee third-party providers, e.g., loss adjusters, lawyers, surveyors, etc.
• Provide technical support for pre-renewal meetings, placement, and renewal.

To be a successful Claims Handler you will demonstrate:

• Strong Property or Commercial claims knowledge and settlement experience.
• Knowledge of FCA requirements and standards.
• Enthusiastic approach to client service with strong relationship-building skills.
• Good analytical mindset and excellent problem-solving skills.

In addition to a good salary and working with a strong professional team, your benefits will include:

• Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days.
• Defined contribution pension scheme, including employer contributions.
• Life insurance, 4x your basic annual salary, which you can top-up.
• Income protection, for up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.
• Three fully paid volunteering days per year.
• Share incentive plan, stock purchase plan.