Senior Claims Assessor

Unum UK; United Kingdom; On-site; GBP 42,000 - 65,000; Full time

Job summary

Unum UK is building a pipeline of experienced Group Income Protection Claims Assessors who can contribute as opportunities arise. You will join a specialist team focused on complex, long‑term income protection cases with empathy and technical rigour.

As a Senior Claims Assessor, you will own challenging claims, collaborate with rehab teams, and help develop others through coaching and knowledge sharing, while upholding Treating Customers Fairly standards.

Qualifications

• 4–5 years’ experience assessing Group Income Protection claims.
• Experience handling complex, long‑term income protection cases.
• Strong knowledge of group risk products and policy interpretation.
• Experience using claims management systems.
• Clear and sensitive written and verbal communication.

Responsibilities

• Assess Income Protection claims from medical and financial perspectives.
• Apply policy documentation with sound technical judgement.
• Communicate decisions clearly and sensitively.
• Support return‑to‑work outcomes with rehabilitation teams.
• Coach and mentor colleagues and contribute to technical standards.
• Build trusted relationships with customers and clients.

Skills

Group Income Protection

Claims assessment

Policy interpretation

Stakeholder communication

Coaching & mentoring

Tools

Claims management systems

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: June 29

The role

What will you be doing?

We’re a specialist employee benefits provider committed to creating healthy, happy workplaces. We support millions of people through some of life’s most challenging moments, helping them stay financially secure and get back to living well.

At Unum, we combine technical excellence with humanity, fairness and care, and we’re proud of the difference our people make every day.

We’re building a pipeline of experienced Group Income Protection (GIP) Claims Assessors who may be interested in joining our Income Protection Claims team as opportunities become available.

We’re particularly keen to connect with established claims professionals who have a minimum of 4 to 5 years’ experience assessing Group Income Protection claims and are confident managing complex and long-term cases.

What will you bring?

As a Senior Claims Assessor, your expertise, judgement and empathy will directly support customers at critical points in their lives. You’ll take ownership of complex and long-term Income Protection claims, balancing robust technical decision making with clear, compassionate communication. You’ll also play an important part in developing others through coaching, mentoring and contributing to strong technical standards across the team.

Please note: This advert forms part of our ongoing talent pipeline for experienced GIP Claims Assessors.

What You’ll Be Doing

• Assessing Income Protection claims from both a medical and financial perspective, including complex and long-term cases
• Interpreting policy documentation accurately and applying sound technical judgement
• Communicating decisions clearly and sensitively, in line with Treating Customers Fairly principles
• Maintaining checking authority and ensuring claims are paid accurately and on time
• Working closely with rehabilitation teams and internal stakeholders to support positive return-to-work outcomes
• Coaching and mentoring colleagues, completing file reviews and supporting technical development
• Building trusted relationships with customers, clients and colleagues
• Contributing to continuous improvement and management information where required

Your Experience

• A minimum of 4 - 5 years’ experience assessing Group Income Protection claims
• Strong experience managing complex and long-term Income Protection cases
• Strong technical knowledge of Group Risk products and policy interpretation
• A good understanding of long-term medical conditions, NHS pathways and rehabilitation processes
• Experience using claims management systems and functional assessments
• Strong written and verbal communication skills, with the ability to explain complex decisions clearly and sensitively
• A collaborative approach, with a genuine interest in coaching and sharing technical knowledge

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

Company

Unum UK

We’re proud to be a Disability Confident Employer.