Senior Claims Adjuster - Transactional Liability & Financial Lines

Chaucer Syndicates Ltd; Greater London; Vor Ort; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

The Senior Claims Adjuster role at Chaucer Syndicates Ltd in London oversees a portfolio of transactional liability and financial lines claims from initial notification to settlement. You will coordinate surveyors, adjusters, and lawyers while ensuring records reflect current claim status, and support the Head of Third Party Claims and wider team.

You will liaise with brokers, policyholders, underwriters and reinsurers, maintaining relationships and communicating key trends to management.

Qualifikationen

• Senior claims professional with strong knowledge of liability and financial lines.
• Experience liaising with brokers, underwriters and co-insurers.
• Ability to manage complex claims portfolios and maintain accurate records.

Aufgaben

• Manage portfolio of transactional liability and financial lines claims from first advice through closure.
• Instruct surveyors, adjusters and lawyers as needed to progress claims.
• Maintain electronic claims files and reflect current status for management.
• Liaise with co-insurers, brokers and underwriters on claim development.
• Attend market, broker and client meetings in person or virtually.
• Advise the claims manager and class underwriters of material developments.
• Collaborate with underwriting, actuarial and other departments to address trends.

Kenntnisse

Claims handling

Stakeholder liaison

Jobbeschreibung

Job Summary

The Senior Claims Adjuster is responsible for managing a portfolio of transactional liability and financial lines claims written within the Specialist Lines book, from first notification through to settlement. This includes instructing surveyors, adjusters, and lawyers as needed, and ensuring that all records accurately reflect the current status of each claim. The role supports the Head of Third Party Claims and the wider claims team in delivering Chaucer’s claims proposition to key internal and external stakeholders, such as policyholders, brokers, and underwriters. The adjuster will also liaise with co-insurers, manage service providers, maintain accurate electronic claims files, and communicate effectively with management and other departments to address claims trends and issues.

Main Duties

• Responsible for handling transactional liability claims including warranty & indemnity, contingent liability and title from various Chaucer offices and on both Lloyd’s and company platforms from first advice through to closure including determining coverage, setting reserves and settlement.
• Liaising with co-insurers on large or contentious claims (including issuing market circulars).
• Assigning, managing, controlling, and liaising with relevant service providers during the life of a claim including lawyers, loss adjusters, delegated claims administrators (DCAs).
• Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer’s electronic claims records accurately reflect the current position.
• Attending and arranging market, broker and client meetings in person or virtually as appropriate.
• Advising the claims manager and class underwriters of material claims and keep them appraised of developments thereafter.
• Effectively communicating with management and key internal departments such as underwriting and actuarial to ensure they are kept aware of any key claims trends/issues so that appropriate steps can be taken to address any concerns.
• Liaising with the Reinsurance department to assist them with notifications and subsequent updates to reinsurers.
• Consult with class underwriters in situations where clarification of underwriting intent is required, referring to line manager for escalation where requests for ex-gratia / commercial settlements have been presented, and where coverage is disputed.
• Building and maintaining relationships with brokers, adjusters, agents, cover holders, DCAs and other service providers, dealing with them in an efficient, polite and professional manner.
• Exercise knowledge of the laws of tort and contract and keep ab...