Senior Claims Adjuster - Marine Liability

Tokio Marine HCC International; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Senior Claims Adjuster specializing in Marine Liability. This role involves managing claims with a focus on timely and equitable settlements while enhancing service quality. The ideal candidate will bring extensive experience in Marine Liability claims, strong negotiation skills, and a commitment to customer fairness. Join a dynamic organization that values innovation and offers a competitive salary and benefits package. This position provides a unique opportunity to make a significant impact in a rapidly growing company, fostering professional development and collaboration.

Qualifications

• 5-10 years experience in Marine Liability claims, including US Liability.
• Excellent knowledge of ECF and Lloyd’s Claims Schemes.

Responsibilities

• Manage Marine Liability claims within the London Market Claims team.
• Provide feedback to underwriters to improve underwriting standards.

Skills

Marine Liability claims experience

Negotiation skills

Interpersonal skills

Written and verbal communication

Organization and time management

IT literacy

Education

ACII qualification or working towards

Tools

Microsoft Office

Job description

Join to apply for the Senior Claims Adjuster - Marine Liability role at Tokio Marine HCC International

5 days ago Be among the first 25 applicants

Join to apply for the Senior Claims Adjuster - Marine Liability role at Tokio Marine HCC International

Position Type: Permanent, 35 hours per week

Hybrid: 3 days in the office, 2 days working from home

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Liability Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk claims are settled on a Timely and Equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities

• Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
• Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
• Practice Tokio Marine HCC values, ensuring customers are always treated fairly.
• Ensures all claims allocated are controlled within company philosophies and SLA’s
• Providing departmental reports where required.
• To be present at market meetings and conference calls when necessary.
• Ensures all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
• Assist internal stakeholders, undertaking any other ad hoc activities/project work required.
• Participate in mentoring and training of other team members.

Skills And Experience Specification

• Ideally at least 5 to 10 years experience of Marine Liability claims, including US Liability experience in the London Market, or/and freight liability.
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
• Good experience of handling Binder and Delegated business would be advantageous.
• Excellent Interpersonal skills are required as the duties of this role involves liaising with outsourcing partners, negotiation and liaising with brokers, loss adjusters and lawyers.
• Excellent written and verbal communications skills are essential.
• Excellent organization, numeracy and time management skills.
• IT literate with good working knowledge of Microsoft Office.
• ACII qualification or working towards.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Insurance

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