Senior Claim Handler

Acorn Group; Sevenoaks; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

An established industry player is seeking a Senior Claims Handler to join their Fleet and Specialist product team. This role involves managing a diverse portfolio of motor claims, ensuring exceptional service and relationship management with clients. You will validate claims, assess liabilities, and utilize your expertise to minimize indemnity spend. With a strong emphasis on teamwork and communication, you will play a crucial role in driving the success of the claims process. This opportunity offers a supportive environment, comprehensive training, and a chance to grow your career while making a real impact in the industry.

Benefits

Enhanced Annual Leave

Enhanced Maternity Pay

Colleague Assistance Programme

Life Assurance

Company Pension Scheme

Refer a Friend Bonus

Flexible Benefits Platform

Qualifications

• Experience in managing motor claims from start to settlement.
• Strong understanding of PI and credit hire claims.

Responsibilities

• Validate claims for indemnity and fraud.
• Assess liability and communicate decisions.
• Manage a portfolio of Fleet and Specialist products.

Skills

Claims Management

Communication Skills

Analytical Skills

Negotiation Skills

Teamwork

Education

Experience in Claims Handling

Understanding of Legal Protocols

Tools

Claims Management Software

Job description

We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.

Role: Senior Claims Handler
Location: Sevenoaks with hybrid working
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: Between £27,651 and £35,724 DOE plus £2000 annual bonus potential achieved quarterly

What you will be doing:

Validate all claims for indemnity and fraud.

Assess liability including communication of our decision.

Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.

Accurate quantum assessment of claims presented using the relevant tools available to assist.

Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.

Ensure indemnity spend is minimized by commercial decision making.

Proactive diary management to monitor and progress cases.

Application and investigation to ensure accurate reserves in line with company guidelines.

Accountability for own performance against set objectives.

Adherence to best practice and key strategies.

Effective file and portfolio management.

Assist with coaching and mentoring of less experienced handlers.

Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

Persuasive, strong and confident communicator with the ability to relationship manage.

Ability to use own initiative to explore all options to achieve the best outcome for the business.

Motivated self-starter.

Ability to work as part of a team.

Ability to work in a culture of openness, trust, and respect.

Strong organisation skills with the ability to prioritise tasks.

Ability to fact find and analyse information to result in accurate decision making.

Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.

Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.

Ability to use own initiative to explore all options to achieve the best outcome for the business.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.