Senior Claim Handler

The Granite Group; Liverpool; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A leading insurance provider is seeking a Senior Claims Handler to manage motor claims, ensuring exceptional service and effective relationship management. The role involves validating claims, assessing liability, and mentoring junior staff. The position offers a hybrid working model in Liverpool with competitive salary and benefits.

Benefits

Enhanced annual leave entitlement

Enhanced paternity pay

16 weeks full maternity pay

Colleague Assistance programme

Life assurance

Pension scheme

Qualifications

• Significant PI and/or credit hire claims experience.
• Experience handling Injury claims outside of the Low Value Personal Injury claims Portal.

Responsibilities

• Manage a portfolio of Fleet and Specialist products in motor claims.
• Validate claims for indemnity and fraud.
• Proactive diary management to monitor and progress cases.

Skills

Communication

Teamwork

Organizational Skills

Analytical Skills

Education

FCA-regulated industry knowledge

Job description

We are currently recruiting a Senior Claims Handler to join the Fleet and Specialist product team. This individual will be proactively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury claims (Portal and Non-Portal). You will provide an exceptional level of service and relationship management to our Fleet customers.

Role

• Senior Claims Handler
• Location: Liverpool with hybrid working
• Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
• Salary: Between £27,651 and £35,724 DOE plus £2000 annual bonus potential achieved quarterly

What you will be doing:

1. Validate all claims for indemnity and fraud.
2. Assess liability including communication of our decision.
3. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
4. Accurate quantum assessment of claims presented using the relevant tools available to assist.
5. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising the resource of specialist in-house motor engineers.
6. Ensure indemnity spend is minimized by commercial decision making.
7. Proactive diary management to monitor and progress cases.
8. Application and investigation to ensure accurate reserves in line with company guidelines.
9. Accountability for own performance against set objectives.
10. Adherence to best practice and key strategies.
11. Effective file and portfolio management.
12. Assist with coaching and mentoring of less experienced handlers.
13. Any other ad hoc tasks as the needs of the business dictate.

What we’re looking for:

• Persuasive, strong, and confident communicator with the ability to relationship manage.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self-starter.
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact-find and analyse information to result in accurate decision making.
• Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience handling Injury claims outside of the Low Value Personal Injury claims Portal.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance wants to give you more than a job; we want to give you a purpose and a career. Some of the "your tomorrow" benefits include:

• Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers wellbeing services such as:
• 6 free counselling sessions per year
• Unlimited access to a telephone counsellor 24/7
• Access to a free 4-week cognitive behavioural therapy (CBT) programme with a trained therapist mentor.
• Network of internal qualified mental health first aiders available to support colleagues.

Further benefits include life assurance, access to earnings before payday via Dayforce Wallet, pension scheme, referral bonuses, flexible benefits platform, and options to donate to charity directly from salary.

Reward, Recognition, and Culture

• Long Service Awards at 5, 10, and 15 years of service
• A reward and recognition hub
• Engaging company events, awards, competitions, and charity fundraisers

Please visit our website for more details on our benefits.

All roles are subject to DBS and financial checks. Applications require at least one year remaining on your visa; we cannot sponsor visas. We are committed to creating an inclusive environment and will consider reasonable adjustments during recruitment and employment if needed.