Senior Cisco Voice Engineer - Global Telephony & L3 Lead

Gazelle Global Consulting Ltd; Greater London; Hybrid; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

Gazelle Global Consulting Ltd is seeking a Senior L3 Voice professional to own enterprise Cisco telephony, support the voice fit-out of a new London office tower, and oversee migrations and first-day operations. The role covers planning, installation, and ongoing telephony support across global voice infrastructure.

Based in a hybrid Glasgow, Scotland environment, you will resolve complex voice issues, lead L3 troubleshooting, coordinate with L1/L2 teams, contribute to governance, and produce

Qualifikationen

• Strong Cisco Voice SME background, including CUCM and contact centre.
• Experience with Cisco CUCM 12.x or later.
• Experience with IP endpoints, Cisco Jabber and Jabber Mobile.
• Experience with SIP, MGCP and ISDN.
• Experience in enterprise voice and data systems (5+ years).
• CCNP Collaboration (cert preferred).

Aufgaben

• Deliver installation and integration of voice and data hardware and cabling
• Oversee migrations and support day-one business operations
• Resolve complex voice issues through L3 troubleshooting, analysis and remediation
• Support L1 and L2 teams through incident escalations
• Manage incidents, problems and changes across global voice infrastructure
• Contribute to operational acceptance of new deployments
• Produce as-built technical documentation
• Communicate clearly with business units during projects and incidents
• Track work activities in ServiceNow
• Take part in vendor management and governance

Kenntnisse

Cisco Voice SME

CUCM expertise

Project management

L3 troubleshooting

Communication skills

Ausbildung

Bachelor's degree

Tools

Cisco UCCX

Avaya Session Manager

Jobbeschreibung

Gazelle Global Consulting Ltd is seeking a Senior L3 Voice professional to own enterprise Cisco telephony, support the voice fit-out of a new London office tower, and oversee migrations and first-day operations. The role covers planning, installation, and ongoing telephony support across global voice infrastructure.

Based in a hybrid Glasgow, Scotland environment, you will resolve complex voice issues, lead L3 troubleshooting, coordinate with L1/L2 teams, contribute to governance, and produce