Senior Charge Nurse

NHS Scotland; South Queensferry; On-site; GBP 53,000 - 61,000; Full time

Benefits offered by this job

35 days annual leave

Cycle to Work Scheme

Bursary scheme

Learning and development

Employee Assistance Programme

Job summary

NHS Scotland seeks a Senior Charge Nurse for the South Queensferry Contact Centre to lead a multi-disciplinary team within a busy tele-health service. This permanent Band 7 post focuses on clinical governance, mentorship and ongoing performance improvement.

You will drive safe, person-centred care and support workforce development, with involvement in recruitment and research as appropriate.

Qualifications

• Registered Nurse on the NMC Register
• Educated to SCQF Level 10 or equivalent
• Experience leading clinical teams

Responsibilities

• Provide clinical and professional leadership to the multi-disciplinary team
• Be accountable for performance management, mentorship and preceptorship
• Ensure clinical governance is implemented
• Manage virtual NHS 24 service in absence of CSM
• Deliver safe, effective and person-centred care
• Recruit front-line staff and participate in research projects

Job description

Senior Charge Nurse – Band 7

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank.

This vacancy is available within our South Queensferry Contact Centre.

This Role

• Provide clinical and professional leadership to the multi-disciplinary team
• Be accountable for the effective implementation of individual performance management, mentorship, preceptorship Ensure clinical governance processes are implemented in accordance with NHS 24 policy
• Effective leadership and management to the multidisciplinary team to support delivery against NHS 24 organisational performance indicators
• Assume delegated responsibility for the management of the virtual NHS 24 service and monitoring of the operational environment in the absence of a Clinical Services Manager (CSM)
• Responsible for the delivery of safe, effective and person-centred care, providing clinical and managerial leadership to facilitate the delivery of the Leading Better Care (LBC) ambitions:
• Ensure safe and effective clinical practice
• Enhance the patients’ experience of care
• Contribute to the delivery of the organisation’s objectives
• Participate in the recruitment of front-line staff
• Participate in research and development projects as appropriate

Who are we looking for?

• You will be a Registered Nurse on the appropriate part of the NMC Register and educated to SCQF Level 10 or equivalent, with experience of leading clinical teams, managing service performance, supporting workforce development and delivering safe, effective and person-centred care within a complex healthcare environment.
• Extensive post registration experience preferably within two health care settings, experience of unscheduled care would be an advantage
• Skills and competencies associated with post registration experience and/or demonstrate expert clinical and professional practice developed through experience and theoretical knowledge
• Knowledge of relevant NHS/Healthcare national and local standards / drivers / challenges impacting on area of work
• Ability to maintain professional and personal credibility across all staff groups
• Ability to lead teams, lead practice, inspire others and with evidence of continuous professional development drive through change and new ways of working
• Personal motivation and enthusiasm for the development of nursing, patient care and the enhancement of the patients’ experience of care and journey
• Experience of analysing and interpreting data to plan resources effectively

Working patterns

The shift pattern available is for 30 hours.

Our Enhanced Salary Package

NHS 24 offers a complete benefits package, with a permanent contract on Band 7 £52,845 - £61,466* (pro rata for part-time hours).

Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.

• Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.

Additional Benefits

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

As an NHS Scotland employee, you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata
• development opportunities including study bursaries, e-learning and classroom-based courses
• enhanced pay for working during out of hours period (see above)
• enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
• NHS discounts on goods and services
• HELP, employee support and assistance

Our mission at NHS 24

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

Anti‑Racism Action Plan

We are progressing an Anti‑Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti‑racist organisation.

Equal Opportunities

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

Eligibility and Work Authorization

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

It is ESSENTIAL that you have checked that you already have an appropriate right to work in the UK BEFORE submitting your application form.