Senior Change Manager, EU DSP

jobs24.co.uk; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to lead technical verticals within the Change Management team. This pivotal role involves managing multiple high-impact initiatives that enhance the last mile delivery experience. You will collaborate with various stakeholders to implement innovative solutions while advocating for Delivery Service Partners (DSPs). If you are passionate about driving change and improving operational efficiency in a fast-paced environment, this opportunity is perfect for you. Join a company that values diversity and is committed to creating a customer-centric delivery network that sets the standard for excellence in the industry.

Qualifications

• Proven experience in managing large-scale projects and change initiatives.
• Strong analytical skills to assess performance and drive improvements.

Responsibilities

• Drive safety-related program objectives and manage implementation activities.
• Collaborate with cross-functional teams for seamless execution and process excellence.

Skills

Change Management

Project Management

Data Analysis

Stakeholder Management

Risk Assessment

Education

Bachelor's Degree

Master's Degree

Tools

Project Management Software

Data Analysis Tools

Job description

We are looking for a program manager who will lead up to three technical verticals (Tech, Ops, Safety, Scorecard, Capacity planning, VAS & payments - depending on experience) for the Change Management team for DSP (Delivery Service Partners). At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfil and deliver customer orders. Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space. This includes the DSP program. Amazon is growing its network of DSPs who own and operate successful package delivery businesses. This individual will play an integral role in helping Amazon build the most advanced and safe last mile delivery network in the world by partnering with the business team to rollout new programs, products, and processes across the EU. The role will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met.

Key Job Responsibilities

• Drive safety-related program objectives - define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.
• Scale services, tools, and processes that will enable the business' growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.
• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs, and propose corrective actions to keep initiatives moving forward.
• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.
• Relentlessly advocate for DSPs and strive to simplify and improve their experience and that of their drivers.
• Experience analyzing data and best practices to assess performance drivers, and experience working with DSPs and/or in operations.
• Previous experience in change management.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.