Senior Change Manager

Hiscox; York and North Yorkshire; On-site; GBP 65,000 - 90,000; Full time

Job summary

Hiscox UK is seeking a Senior Change Manager to drive strategic change across the transformation portfolio. You will oversee multiple initiatives, align with business objectives, engage stakeholders at all levels and guide delivery teams through change journeys.

You will apply change management principles, foster adoption, mitigate risks and maximise business value, working closely with product owners, SMEs and executives to ensure successful outcomes.

Qualifications

• Experience designing actionable change plans aligned with priorities.
• Experience leading change across multiple initiatives.
• Strong interpersonal skills for relationship-building.
• Baseline understanding of Agile product development.
• Background in Insurance or regulated industry.

Responsibilities

• Change governance: manage change portfolio for projects and value streams; identify adoption risk; merge initiatives.
• Change delivery: drive alignment of change vision; map stakeholders; design and implement adoption interventions.
• Develop engagement and training content with SMEs, product owners, and delivery teams to drive adoption.
• Facilitate feedback loops to capture lessons and improve future initiatives.
• Provide guidance on smallest change initiatives and ensure comprehensive communications plans.

Skills

Change management

Stakeholder engagement

Communication skills

Agile awareness

Risk management

Cross-functional collaboration

Job description

Job Type

Permanent

Build a brilliant future with Hiscox

Hiscox UK

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards which others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

Team

The Hiscox UK Transformation Team is the bridge between the business and the technology teams, ensuring that technology change is prioritised, defined, broken down and delivered in a way that enables the business to achieve its strategic goals, whilst also enabling the technology strategy. This means understanding the end-to-end context of the change and having a laser-focus on value so that we can ensure both that we’re doing the right things and doing the things right. As such, we are looking for exemplary collaborators; people who thrive on building relationships, who aren’t afraid to challenge how things are done, and are capable of driving consensus and guiding people through every stage of the change journey, from idea to reality.

The Role

The Senior Change Manager is a pivotal role in driving strategic change initiatives across Hiscox change portfolio (within projects and value streams). Reporting to the Principal Change Manager, you will oversee multiple change projects, ensuring alignment with business objectives, stakeholder engagement, and successful implementation. You will apply change management principles, foster adoption, and mitigate risks to maximise business value.

Key Responsibilities

Change governance:

• Help manage the change portfolio for projects and value streams to identify areas of adoption risk and opportunities to merge change initiatives
• Conduct change assessment to determine level of change management required for projects and initiatives in the pipeline
• Coach and upskill change managers, project managers and product owners on change management principles and activities
• Represent business readiness and change activities in governance forums
• Lead communities of practice with Change Management and Communication professionals in the wider team to share knowledge, best practices, and innovative approaches.

Change Delivery

• Foster strong relationships with business partners and exec sponsors to gain buy-in and drive accountability for change adoption
• Fulfil change management activities for medium and large change initiatives across projects and initiatives, including; Driving alignment in the change vision & canvas, mapping the stakeholder landscape, developing change journeys, designing and implementing interventions to increase awareness, understanding and knowledge across impacted stakeholders and monitoring adoption
• Work with SMEs, product owners and delivery teams to develop relevant engagement and training content to drive adoption.
• Facilitate feedback loops to capture lessons learned and improve future change initiatives.
• Support and advise project and delivery teams to identify the elements and activities required for effective change & provide guidance on small initiative change execution
• Communications Strategy – Develop and work with the comms and engagement manager to execute comprehensive communication plans to ensure stakeholders are well-informed, engaged, and aligned with organisational changes.

Required Skills & Experience

• Experience designing actionable change plans and aligning them with team dynamics and organisational priorities.
• Experience managing change management and engagement activities across multiple initiatives to ensure successful implementation of change initiatives.
• Strong interpersonal skills with a focus on relationship-building and tailoring engagement strategies to meet their needs and expectations.
• Ability to pivot and adjust in response to changing priorities.
• Apply effective problem-solving techniques to simplify complex information, creating actionable insights and strategies for change management.
• Ability to use data and insights to refine change strategies and measure success.
• Ability to balance business value, customer needs, and technical considerations in decision-making.
• A baseline understanding of Agile product development methodologies.
• Background in Insurance or another highly regulated or complex industry (e.g., finance, gov & health etc.).

Diversity and Flexible Working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drivers success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be

Work with amazing people and be part of a unique culture