Change Manager

Hiscox Underwriting Group Services Ltd (HUGS); City Of London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Hiscox Underwriting Group Services Ltd (HUGS) in London seeks an experienced Change Manager to lead adoption of new processes and technologies within the Finance Transformation program. You will collaborate with the Change Lead, Comms Lead, and senior stakeholders.

You will map stakeholders, plan communications, develop adoption and readiness activities, and ensure effective training to embed change across finance teams. This is a fixed-term 12-month assignment offering hybrid working.

Qualifications

• Proven experience delivering change management within large transformation programmes.
• Strong interpersonal skills and the ability to work across business, technology and programme teams.
• Clear and confident communication translating complex information into simple, role-relevant messages.
• Experience developing stakeholder engagement, readiness and adoption plans and supporting deliverables.
• Proactive and delivery-focused with ability to manage competing priorities.
• Strong documentation, planning, tracking and reporting.

Responsibilities

• Lead and manage change activities across Finance Transformation initiatives of varying complexity and risk, supporting adoption of new processes, technologies and ways of working.
• Stakeholder mapping and persona development: identify, analyse and segment impacted stakeholder groups, developing personas and engagement approaches.
• Change impact assessment: work with project teams, SMEs and business stakeholders to assess what is changing and what support is required.
• Communications planning: support the Communications Lead to develop clear, targeted communications.
• Stakeholder engagement: build relationships with Finance leaders, SMEs and programme stakeholders across multiple workstreams.
• Training needs and learning support: support training needs analysis and contribute to training plans for Finance teams.
• Business readiness and adoption: monitor readiness and adoption activities, manage risks and dependencies.
• Problem solving and insight: simplify complex information into actionable insights for decisions.
• External insight: bring best practice into the programme by staying connected with change management communities.

Skills

Change management

Stakeholder engagement

Communication skills

Project coordination

Training & adoption

Organisational skills

Job description

Job Details

Job Type: Fixed Term

Build a brilliant future with Hiscox

Title: Change Manager

Reporting to: Change Lead, Finance Transformation

Fixed Term — 12 months

The Role

We are looking for an experienced, enthusiastic and proactive Change Manager to help Finance teams successfully adopt new processes, technologies and ways of working. The Change Manager will lead and deliver change management activities that enable Finance teams to understand, prepare for and adopt new processes, technologies and ways of working. This role will work closely with the Change Lead, Comms Lead, Project teams, Programme Leads, Global Process Owners, senior stakeholders and subject matter experts to ensure change is effectively implemented, embedded and sustained.

Key Responsibilities

• Change management delivery: Lead and manage change activities across Finance Transformation initiatives of varying complexity and risk, supporting the adoption of new processes, technologies and ways of working.
• Stakeholder mapping and persona development: Identify, analyse and segment impacted stakeholder groups, developing personas and engagement approaches that reflect their needs, concerns and levels of impact.
• Change impact assessment: Work with project teams, subject matter experts and business stakeholders to assess what is changing, who is impacted and what support is required to enable successful adoption.
• Communications planning: Support the Communications Lead to develop and deliver clear, targeted communications that keep stakeholders informed, engaged and aligned throughout the change journey.
• Stakeholder engagement: Build strong working relationships with Finance leaders, SMEs and programme stakeholders, providing effective support and ensuring engagement remains active across multiple workstreams.
• Training needs and learning support: Support training needs analysis and contribute to the development of training plans for Finance teams impacted by new systems, standardised processes and changes to ways of working.
• Business readiness and adoption: Develop, monitor and report on readiness and adoption activities, ensuring risks, dependencies, actions and areas of resistance are actively managed.
• Problem solving and insight: Simplify complex information into clear insights, recommendations and practical actions that support decision-making and change delivery.
• External insight and best practice: Bring external insight, good practice and fresh thinking into the programme by staying connected with change management communities and networks.

Skills, knowledge and experience

Essential

• Proven experience delivering change management within large transformation programmes involving multiple workstreams, stakeholders and delivery teams.
• Strong interpersonal skills, with the ability to build relationships quickly and work collaboratively across business, technology and programme teams.
• Clear and confident communication skills, with the ability to translate complex information into simple, role-relevant messages.
• Experience developing stakeholder engagement plans, change impact assessments, readiness plans, adoption plans and supporting change deliverables.
• Proactive and delivery-focused, with the ability to identify gaps, follow through on actions and maintain momentum across competing priorities.
• Strong organisational skills, with experience tracking actions, managing dependencies and reporting progress in a structured way.
• High attention to detail, particularly in relation to documentation, planning, tracking and reporting.
• Experience supporting finance transformation, process improvement or technology-enabled change would be advantageous.

Nice to have

• Relevant change management training, certification or professional accreditation, such as Prosci ADKAR, APMG Change Management or equivalent, would be beneficial.
• Experience working in insurance, financial services or another regulated operational environment would be beneficial.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

#LI-JC1 #LI-Hybrid

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition.