People Excellence and Change Lead

Hiscox; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Hiscox is seeking a People Excellence and Change Lead to drive initiatives that enhance employee and manager experience, shaping strategy and its practical implementation across the organisation.

Focused on delivering value through people priorities, technology enablement, and cross‑functional governance, the role combines strategic influence with hands‑on delivery to support sustainable change and adoption.

Qualifications

• Proven track record in change management and people experience initiatives.
• Experience leading complex, cross‑functional programs.
• Strong stakeholder management and governance.

Responsibilities

• Shape and deliver the employee and manager experience across the lifecycle at Hiscox.
• Provide the key People Experience viewpoint on strategy and implementation of priorities.
• Lead on the employee value proposition (EVP) and drive adoption of People programmes.
• Provide programme and change management support for People initiatives including centre of excellence and M&A activity.
• Oversee the People technology roadmap and ensure adoption, efficiency and usability.
• Identify opportunities to improve service delivery through AI, data and automation.
• Coordinate policy, process and governance to balance employee and business needs.

Job description

Job Type:

Permanent

Build a brilliant future with Hiscox

The Role

The People Excellence and Change Lead drives initiatives that enhance employee and manager experience, providing a key point of view on the strategy and how to implement it in Hiscox. It ensures initiatives are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption.

The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals. This role sits within the People Experience family and contributes at career level 3b: Principal / Lead Professional / Senior Manager. It works closely with people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, COO function and programme stakeholders.

The role owns significant functional outcomes, resolves complex issues, influences broader business decisions, and provides lead specialist / manager accountability with broad autonomy. It applies specialist knowledge and existing methodologies to complex problems, guides others in resolving complex issues, and makes strategic and cross‑functional recommendations.

Role Focus & Decision Making

• Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox.
• Provide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs.
• Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities.
• Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity.
• Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption.
• Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality.
• Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration.
• Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox.
• Apply policy, process, judgement, and governance consistently while balancing employee and business needs.
• Use insight and feedback to improve People processes, service quality, and decision‑making.
• Resolve queries and coordinate activity in line with policy, service standards, and business expectations.

Role Scope

• Solves complex problems with implications for cross‑functional business processes and outcomes.
• Owns significant functional outcomes, resolves complex issues, and influences broader business decisions.
• Provides lead specialist / manager accountability, with responsibility for functional outcomes and strategic recommendations.
• Stakeholder reach typically includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme/change stakeholders.
• May lead or contribute to enterprise People initiatives, including experience, technology, operational excellence, AI, M&A, and change programmes.
• Location / geographical focus: None (UK).
• Band / grade alignment: Upper Band III / 14.

Reporting Relationships / Leadership

• Works with senior stakeholders and may lead teams, managers, or enterprise initiatives.
• Key stakeholder interaction includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme stakeholders.
• Influences across functional boundaries to align People Experience priorities with Hiscox business outcomes and adoption needs.

Complexity & Problem Solving

• Applies specialist knowledge and existing methodologies to complex problems and guides others in resolving complex issues.
• Solves complex problems with implications for cross‑functional business processes and outcomes.
• Uses solid functional expertise, people leadership, process‑improvement, programme, and change management experience.
• Applies broad autonomy to shape recommendations, delivery choices, and stakeholder alignment.
• Uses judgement to balance risk, quality, pace, user experience, technology enablement, and stakeholder expectations in day‑to‑day delivery.
• Escalates, challenges, or resolves issues at the appropriate level based on complexity, impact, and governance requirements.
• Identifies opportunities to improve operational excellence through simplified processes, data, automation, AI, and better manager and employee self‑service.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work‑life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture