Graduate Change & Communications Consultant

Reply; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Reply in Manchester is seeking a Graduate Change and Communications Consultant to support organisations in realising value from Microsoft 365, Copilot and AI‑enabled ways of working. You will develop clear campaigns, training materials and stakeholder communications that explain new tools and behaviours.

Working with experienced consultants, you will contribute to change and adoption initiatives, process mapping and improvement activities, plus AI & Automation Factory projects, while

Qualifications

• 2:1 degree in a creative/communication-focused discipline or related field.
• Strong emotional intelligence and ability to understand stakeholder needs.
• Excellent written and verbal communication skills.
• Confident presenting to groups and adapting messaging for audiences.
• Interest in AI, Microsoft 365, Copilot, cloud technologies.

Responsibilities

• Support change management initiatives for Microsoft 365, Copilot and AI-enabled ways of working.
• Develop clear communications, campaigns and stakeholder updates.
• Design and deliver training materials, user guides and workshops.
• Assist with process and user journey mapping and basic process re-engineering.
• Collaborate with consultants and client stakeholders to gather requirements and translate insights.
• Support adoption projects through content creation, testing and showcases.
• Maintain project documentation and status updates across teams.
• Build knowledge of Microsoft 365, Copilot and cloud technologies to improve delivery.

Skills

Emotional intelligence

Strong communication

Public speaking

Adaptability

Team collaboration

Education

2:1 degree in Media & Communications or related field

Tools

Microsoft 365

Copilot

Power Platform

Job description

Gradudate Change and Communications Consultant

About Reply:

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview:

Join as a Graduate Change and Communications Consultant and support organisations in realising tangible value from Microsoft 365, Copilot and AI-enabled ways of working. In this entry-level position, you will apply strong communication and creative skills to develop clear and engaging campaigns, training materials and stakeholder communications that explain new tools and behaviours. Working in collaboration with experienced consultants and client teams, you will contribute to change and adoption initiatives, process mapping and improvement activities, as well as AI & Automation Factory and Copilot projects. You will also progressively build your expertise in Microsoft 365, Copilot, Power Platform, AI concepts and cloud technologies through structured learning, mentoring and hands‑on project work.

Responsibilities:

• Support change management initiatives that help clients adopt Microsoft 365, Copilot and AI‑enabled ways of working.
• Develop clear, engaging communications, campaigns and stakeholder updates that explain new tools, processes and behaviours.
• Contribute to the design and delivery of training materials, user guides, workshops and adoption sessions for diverse audiences.
• Assist with process and user journey mapping, as well as basic process re‑engineering, to identify opportunities for automation and Copilot or Power Platform solutions.
• Collaborate with consultants, architects and client stakeholders to gather requirements, capture feedback and translate insights into actionable adoption activities.
• Support AI & Automation Factory and Copilot adoption projects through discovery, content creation, testing, documentation and preparation of showcases and demos.
• Maintain accurate project documentation and status updates to ensure alignment across internal and client teams.
• Proactively build knowledge of Microsoft 365, Copilot, Power Platform, AI concepts and cloud technologies to enhance the quality of delivery.

About the Candidate:

• Achieved or on track for a 2:1 degree, ideally in a creative or communication-focused discipline such as Media and Communications, Marketing, Journalism or a related field.
• A strong “people person” with high emotional intelligence, able to understand stakeholder needs and what motivates different audiences.
• Highly creative thinker who is comfortable proposing fresh ideas and approaching challenges from new angles.
• Excellent written and verbal communication skills, with the ability to produce clear copy, compelling presentations and engaging campaign content.
• Confident presenting to groups and adapting messaging and style for different stakeholder levels.
• Demonstrates genuine curiosity about AI, Microsoft 365, Copilot, cloud technologies and how they can transform ways of working.
• Some relevant work experience, such as an internship, placement year or part-time role, ideally in a communications, marketing or digital environment.
• Proactive, organised and collaborative, with a willingness to learn quickly and take ownership of tasks in a fast-paced consulting setting.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.