Senior Catering Operations Manager

University of Leeds; Leeds; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

The University of Leeds is seeking a commercially minded Senior Operations Manager to lead non-kitchen hospitality and retail operations across a multi-site catering portfolio. You will report to the Head of Retail Catering and drive income, operational efficiency and continuous improvement while developing the team and maintaining high service standards.

With a track record of managing complex multi-site operations, you will ensure health and safety and food safety compliance, and deliver

Qualifications

• Experienced senior manager with a background in multi-site catering or retail operations.
• Proven ability to drive income, efficiency and continuous improvement.
• Strong financial/business management, health and safety compliance.

Responsibilities

• Lead non-kitchen hospitality and retail operations across the Catering department.
• Report to the Head of Retail Catering and manage direct report staff.
• Drive customer service excellence, financial performance, and compliance with health and safety and food safety legislation.

Job description

This job is only available to University of Leeds staff. It may be released externally should we not appoint internally.

Are you an experienced Operations Manager with a multi-site retail and hospitality background, looking for a new challenge? Do you have a proven track record of driving income, operational efficiency and continuous improvement? Would you like to join our ambitious team and work flexibly across the catering portfolio?

The University of Leeds are seeking a commercially minded, industry professional to strengthen the senior management of the catering portfolio. Using the experience and knowledge gained managing a complex multi-site operation and/or high street branded retail operations, the successful candidate will possess a high level of commercial knowledge and ability.

As Senior Operations Manager, you will be passionate about delivering modern catering services that exceed customer expectations and contribute towards enhancing the student experience. You will be an experienced senior manager, who can motivate and develop the team to achieve their potential, through the utilisation of a wide range of interpersonal skills.

Exceptional organisational skills, attention to detail and proficiency in financial/business management are all essential, as is ensuring compliance with health and safety and food safety legislation.

This position will report to the Head of Retail Catering, with a Catering Operations Manager as a direct report, and will manage all non-kitchen hospitality and retail operations within the Catering department.

Please note that this post may be suitable for sponsorship under the Skilled Worker visa route but first-time applicants might need to qualify for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa .