Senior Catering Operations Leader - Multi-Site Excellence

University of Leeds; Leeds; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

The University of Leeds is seeking a commercially minded Senior Operations Manager to lead non-kitchen hospitality and retail operations across a multi-site catering portfolio. You will report to the Head of Retail Catering and drive income, operational efficiency and continuous improvement while developing the team and maintaining high service standards.

With a track record of managing complex multi-site operations, you will ensure health and safety and food safety compliance, and deliver

Qualifications

• Experienced senior manager with a background in multi-site catering or retail operations.
• Proven ability to drive income, efficiency and continuous improvement.
• Strong financial/business management, health and safety compliance.

Responsibilities

• Lead non-kitchen hospitality and retail operations across the Catering department.
• Report to the Head of Retail Catering and manage direct report staff.
• Drive customer service excellence, financial performance, and compliance with health and safety and food safety legislation.

Job description

The University of Leeds is seeking a commercially minded Senior Operations Manager to lead non-kitchen hospitality and retail operations across a multi-site catering portfolio. You will report to the Head of Retail Catering and drive income, operational efficiency and continuous improvement while developing the team and maintaining high service standards.

With a track record of managing complex multi-site operations, you will ensure health and safety and food safety compliance, and deliver