Senior Caseworker (Maternity Cover)

St Giles Trust; Erith; On-site; GBP 30,000 - 38,000; Full time

Job summary

St Giles Trust seeks a Senior Caseworker to join our Skills and Employment Team in delivering holistic support to individuals with complex needs, including those with substance misuse histories. You will manage caseloads, assess needs and develop action plans while coordinating access to training and employment opportunities.

You will supervise Peer Advisors and Caseworkers, foster collaboration, and ensure high standards of service delivery and accurate case management.

Qualifications

• Significant experience supporting socially excluded individuals, including substance or alcohol misuse.
• Experience managing complex caseloads with positive outcomes.
• Ability to build trusting relationships while maintaining professional boundaries.
• Experience supervising volunteers, peer mentors or staff.
• Strong partnership working and stakeholder engagement.
• Excellent organisational, communication and IT skills.
• Commitment to equality, inclusion and empowerment.

Responsibilities

• Manage and support a caseload of clients with complex needs.
• Complete assessments and develop tailored action plans.
• Deliver one-to-one and group sessions focused on personal development and employability.
• Build relationships with employers, landlords, partner organisations and support agencies.
• Make referrals and help clients access services that meet their needs.
• Supervise and support Peer Advisors and contribute to colleagues’ development.
• Maintain accurate records, outcomes and compliance with data protection and contract requirements.
• Contribute to partnership meetings and multi-agency working arrangements.

Skills

Case management

Stakeholder engagement

Communication

IT skills

Education

Level 3 Advice and Guidance

Job description

Are you passionate about supporting people to overcome barriers and create positive, lasting change in their lives? We're looking for an experienced and compassionate Senior Caseworker to join our Skills and Employment Team, delivering holistic support to individuals with complex needs, particularly those with a history of substance misuse.

Working within the Pier Road Bexley partnership, you'll collaborate with local authorities, health services, police and specialist providers to address the root causes of substance misuse and help clients move towards greater stability, independence, training and employment opportunities.

About the Role

As Senior Caseworker, you will manage a caseload of clients, providing personalised, strengths-based support and guidance. You'll carry out assessments, develop action plans, coordinate interventions, facilitate group and one-to-one sessions, and connect clients with specialist services and opportunities across Bexley.

You will also support and supervise Peer Advisors and Caseworkers, helping to foster a collaborative and empowering environment while ensuring high standards of service delivery and accurate case management.

Key Responsibilities

• Manage and support a caseload of clients with complex needs.
• Complete comprehensive assessments and develop tailored action plans.
• Deliver one-to-one and group support sessions focused on personal development, confidence building, housing, welfare advice, careers guidance and employability skills.
• Build strong relationships with employers, landlords, partner organisations and support agencies.
• Make appropriate referrals and help clients access services that meet their needs.
• Supervise and support Peer Advisors and contribute to the development of colleagues.
• Maintain accurate records, outcomes and compliance with data protection and contract requirements.
• Contribute to partnership meetings and multi-agency working arrangements.

About You

We're looking for someone with:

• Significant experience supporting socially excluded individuals, particularly those affected by substance or alcohol misuse.
• Experience managing complex caseloads and achieving positive outcomes.
• The ability to build trusting relationships while maintaining professional boundaries.
• Experience supervising volunteers, peer mentors or staff.
• Strong partnership working and stakeholder engagement skills.
• Excellent organisational, communication and IT skills.
• A commitment to equality, inclusion and empowering people to realise their potential.

Desirable:

• Experience supporting individuals into training, education or employment.
• Level 3 Advice and Guidance qualification (or equivalent).
• Substance awareness qualification.
• Understanding of Matrix standards and quality assurance processes.

Why Join Us?

You'll be joining a values-driven organisation that believes in creating opportunities, empowering individuals and supporting lasting change. We are looking for someone who embodies our values of being:

• Empowering
• Supportive
• Creative
• Empathic
• Inclusive
• Clear in communication

Fixed-term until 18 June 2027

An Enhanced DBS check is required for this role.