Senior Case Worker (RSI)

Connection Support; Aylesbury; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Sick pay

Health-related benefits

Eco travel incentives

Retail discounts

Learning and development

Supportive environment

Job summary

Connection Support is recruiting a Senior RSI Case Worker to support rough sleepers and those recently housed in Buckinghamshire. The role focuses on complex caseloads, mentoring colleagues, coordinating multi-agency responses and promoting sustained accommodation and independence.

You will lead on high-need cases, liaise with housing providers and partner agencies, and contribute to service monitoring and quality assurance. A driving licence and travel across Buckinghamshire are required.

Qualifications

• Experience of working within housing, homelessness, supported housing or a related support environment.
• Experience of working with individuals who have complex and multiple support needs.
• The ability to build positive, professional relationships and motivate people to achieve their goals.
• Experience of coordinating support through partnership and multi-agency working.
• Knowledge of homelessness, housing and welfare-related issues.
• Strong organisational, record-keeping and IT skills, including experience using Microsoft Office applications.
• Experience of mentoring, supporting or sharing knowledge with colleagues would be advantageous.

Responsibilities

• Supporting clients to secure, sustain and succeed in accommodation.
• Leading on complex cases and coordinating multi-agency support to achieve positive outcomes.
• Supporting clients to identify goals, overcome barriers and develop the skills needed for independent living.
• Working closely with landlords, housing providers and partner agencies to prevent tenancy breakdown and repeat homelessness.
• Providing mentoring, guidance and support to colleagues within the service.
• Supporting service monitoring, quality assurance activities and reporting requirements.

Skills

Housing experience

Complex needs experience

Multi-agency working

Relationship building

IT skills

Mentoring or coaching

Tools

Microsoft Office

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you're not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we'd love to have a conversation with you.

Email: [e-mail]

Do you want to make a real difference to people experiencing rough sleeping and homelessness?

Whether it's due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we'll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting for a Senior (RSI) Case Worker to join our dedicated Rough Sleeper Initiative team.

About the service

Our Rough Sleeper Initiative (RSI) service supports people who are sleeping rough, have recently moved into accommodation, or are at risk of returning to the streets. Through person-centred support, we help people sustain their accommodation, improve their wellbeing, and build the confidence and resilience needed to achieve long-term stability and independence.

The impact you will have

As a Senior RSI Case Worker, you will play a key role in supporting people who have experienced rough sleeping to build sustainable futures. Alongside managing a caseload of clients with complex needs, you will act as a senior practitioner within the team, providing guidance and support to colleagues, promoting best practice, and helping to ensure high-quality support is delivered across the service.

Key responsibilities include:

• Supporting clients to secure, sustain and succeed in accommodation.
• Leading on complex cases and coordinating multi-agency support to achieve positive outcomes.
• Supporting clients to identify goals, overcome barriers and develop the skills needed for independent living.
• Working closely with landlords, housing providers and partner agencies to prevent tenancy breakdown and repeat homelessness.
• Providing mentoring, guidance and support to colleagues within the service.
• Supporting service monitoring, quality assurance activities and reporting requirements.

Through your expertise, and commitment, you will help individuals move beyond homelessness, improve their wellbeing and achieve long-term independence.

Contract: Fixed term 30th June 2027 -This is a fixed-term role, with a strong likelihood of extension, subject to service needs and funding

Hours: 18.75 hours per week

Location: Supporting clients across Buckinghamshire. We have offices in Aylesbury and High Wycombe.

Salary: £28,541 - £30,367 pro rata per annum (please note salary shown is the full time equivalent)

Closing Date: Tuesday 3rd November

Introduction Call: Thursday 5th November

As part of our recruitment process, we invite selected candidates to a short introductory call. We believe this helps candidates better understand the role, ask questions and feel more prepared if invited to interview.

Interviews: Week commencing 9th November

About you

We're looking for someone who is passionate about supporting people experiencing homelessness to achieve lasting change. You'll be confident managing complex cases, building positive relationships with clients and partner agencies, and supporting colleagues to deliver high-quality services.

You'll bring:

• Experience of working within housing, homelessness, supported housing or a related support environment.
• Experience of working with individuals who have complex and multiple support needs.
• The ability to build positive, professional relationships and motivate people to achieve their goals.
• Experience of coordinating support through partnership and multi-agency working.
• Knowledge of homelessness, housing and welfare-related issues.
• Strong organisational, record-keeping and IT skills, including experience using Microsoft Office applications.
• Experience of mentoring, supporting or sharing knowledge with colleagues would be advantageous.

We welcome applications from people with lived experience and recognise the valuable insight this can bring to our services. If you're passionate about helping people build stability, independence, and brighter futures, we'd love to hear from you.

A full UK driving licence and access to a vehicle are essential, as the role involves travel across Buckinghamshire.

What we offer in return

We have been named one of the UK's top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days' annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

If you require any adjustments or additional support at any stage of the recruitment process, please don't hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.