Senior Case Manager - Thame

Active Care Group; Thame; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

25 days plus bank holidays

Training support for Qualifications

Nest Personal Pension

Employee Assistance Programme

Job summary

Active Care Group Brownbill Case Management Services is seeking a senior Case Manager to work in a hybrid model from head office in Thame, with coverage across London and Home Counties and other regions. You will lead case management guidance, support the Clinical Lead, and ensure delivery of high-quality services to clients with complex needs.

You will collaborate with Clinical leads and leadership teams, maintain regulatory compliance, and develop relationships with referrers while managing

Qualifications

• Recognised professional qualification in a healthcare field with active registration.
• Strong organisational abilities and multi-tasking capability.
• Excellent oral and written communication skills.
• Ability to work under pressure and adapt to team dynamics.

Responsibilities

• Manage your own caseload of clients with complex disabilities, collaborating with clients and families.
• Develop and maintain Case Management plans with costed recommendations.
• Identify and commission appropriate rehabilitation services and monitor delivery.

Skills

Organisational skills

Excellent communication

Attention to detail

Relationship building

Ability to work under pressure

Education

Healthcare professional qualification

Job description

Brownbill Case Management has been established since 1992 and exists to deliver an outstanding case management service to children, young people and adults who have enduring and complex health conditions and injuries. As part of the Active Care Group (ACG) Case Management Division, Brownbill Case Management Services (BAL) provides a specialist case management service primarily for individuals who have been affected by brain injury, spinal cord injury, Cerebral Palsy, complex orthopaedic injuries and amputation. We work across the Midlands, London and Home Counties, and South East regions. In this role, you will work closely with the Clinical Lead to provide guidance and support to Case Managers, promoting best practice and service consistency. Additionally, you will play a key role in developing and maintaining strong relationships with existing and prospective referrers, contributing to the ongoing growth and success of the business. You will be responsible for managing your own caseload while providing support to the Clinical Lead and wider Senior Leadership Team to ensure the delivery of high-quality Case Management services across the business. This role is hybrid working, head office Thame and case manager coverage London and Home Counties, Essex, Kent, Midlands and South.

Key responsibilities

• Manage your own case load of clients with complex disabilities, conducting assessments and setting goals in collaboration with clients and families.
• Develop and maintain Case Management plans with costed recommendations.
• Identify and commission appropriate rehabilitation services for your clients ensuring service delivery is effective and managing any issues that arise.
• Ensure all client documentation is accurate, up to date, and fully compliant with relevant regulations and standards.
• Develop and maintain solid relationships with stakeholders, business partners, regulatory authorities and existing and prospective referrers attending networking events as required.
• Monitor the quality of case management service provision and provide ongoing clinical and professional support to case managers, including regular client reviews and annual appraisals in discussion and agreement with the Clinical Lead.
• Lead with a supportive management strategy to foster innovation, manage risk, and adhere to professional regulatory organisations' codes of practice.
• Provide clinical cover for the Clinical Lead in case of leave or illness.
• Make sure colleagues are aware of the mechanisms for speaking up in ACG and act where required.
• Maintain your own training compliance and ensure you are up to date with regulatory standards.
• Adherence to all Group policies and procedures ensuring that all colleagues in the service are aware of and understand company policies.

Knowledge, Skills and Qualifications

• A recognised professional qualification in a healthcare field—such as Nursing, Occupational Therapy, Physiotherapy, or Social Work—with active professional registration maintained throughout employment.
• Strong organisational skills, including the ability to multitask and organise others.
• Excellent oral and written communication skills.
• Capable of working under pressure and adapting to team dynamics.
• Strong attention to detail and deadlines.
• Skilled at filtering and prioritising information.
• Capable of building and maintaining positive relationships at all levels, including during difficult or challenging circumstances.
• Skilled in prioritising and managing workload in high-demand environments.
• Ability to think ahead and anticipate needs before they arise.
• Ability to exercise discretion when dealing with confidential or sensitive matters.
• Confidence and ability to work on own initiative.
• Knowledge of the litigation process.
• Knowledge of safe recruitment practices.
• Knowledge of CQC regulations is desirable.
• Understanding of changes in case management arena and expectations of case management provision by different stakeholders.

Experience

• Proven experience in providing guidance and supervision to a team.
• A minimum of 2 years’ experience within the case management sector in addition to at least 5 years’ experience in a relevant professional field.

What to look forward to

25 days plus bank holidays Birthday off Training support for Qualifications Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Brownbill work closely with the client and their family or representative to provide tailored support packages for clients in their own homes and in the community.

Brownbill has continued to expand to meet the increasing requirement for case management services and now boasts a multi-disciplined team of 10 case managers plus support staff at head office and manages over 250 care/support workers on behalf of Clients. Brownbill is determined to continually develop in order to provide intervention for as many people as possible.