Senior Care Village Service Manager

Caron Group; Brynmawr; On-site; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Blue Light Discount Card (Eligibility)

Auto enrolment pension scheme

Training towards your professional dev

Career progression

Job summary

Caron Group is seeking an experienced Service Manager to lead Brynmawr Care Village in Ebbw Vale. You will be registered with CIW as the registered manager, report to Head of Region, and drive excellence in care, compliance, and resident well-being.

As a brand ambassador, you will manage Unit Managers and Clinical Leads, implement QA systems, develop staff, and build strong partnerships with families and professionals. The role offers a competitive salary and on-call responsibilities.

Qualifications

• Holds a Registered Managers Award or Leadership and Management for Care Award - (Or an equivalent leadership/management qualification outside of the Care Sector)
• Robust understanding and recognition of Care Inspectorate Wales (CIW) requirements
• Strong IT Skills
• Experience in leading and managing change within teams
• Experience of working with improvement and project plans
• Ability to prioritise effectively
• Excellent communication skills (written and verbal)

Responsibilities

• Ensuring that a high standard of care is delivered at all levels, keeping the dignity, choice and respect of our residents at the heart of decisions
• Developing and implementing robust Quality Assurance and Compliance systems to monitor compliance and quality standards in all site Units
• Providing direction and leadership to all Unit Managers, Clinical Leads and functional heads to ensure highest levels of proficiency and management performance at the site, setting performance standards and leading by example.
• Line Management of all senior site personnel (Unit Managers, Clinical Leads and Head of Departments) conducting supervision and performance appraisals with direct reports and facilitating their professional development
• Supporting Unit Managers in identifying development needs of care staff and implementing appropriate training solutions
• Establishing strong relationships with external stakeholders including families, healthcare professionals and local communities
• Understanding the site and groups' strategic goals and supporting the Directors and Management in achieving these aims
• Working effectively with internal stakeholders in developing new systems
• This is not an exhaustive list

Skills

Passion for supporting older people

Excellent communication skills

Strong IT Skills

Ability to prioritise effectively

Experience in leading and managing due

Experience with improvement and on

Education

Registered Managers Award

Leadership and Management for Care Award

Job description

Caron Group is seeking an experienced Service Manager to lead Brynmawr Care Village in Ebbw Vale. You will be registered with CIW as the registered manager, report to Head of Region, and drive excellence in care, compliance, and resident well-being.

As a brand ambassador, you will manage Unit Managers and Clinical Leads, implement QA systems, develop staff, and build strong partnerships with families and professionals. The role offers a competitive salary and on-call responsibilities.