Social Care - Service Manager

Caron Group; Ebbw Vale; On-site; GBP 70,000 - 75,000; Full time

Benefits offered by this job

Blue Light Card

Auto-enrolment pension

Training & development

Career progression

On-call rota

Job summary

Caron Group is seeking an ambitious Service Manager for Brynmawr Care Village in Ebbw Vale. You will be registered with CIW as the registered manager, reporting to Head of Region, and lead a village of care homes to deliver outstanding relationship-centred care.

You will build robust QA/compliance systems, manage Unit Managers and Clinical Leads, and drive continuous improvement across operations. Competitive package and development opportunities are offered.

Qualifications

• Holds a Registered Managers Award or Leadership and Management for Care Award.
• Robust understanding and recognition of Care Inspectorate Wales (CIW) requirements.
• Excellent communication skills (written and verbal).

Responsibilities

• Ensure a high standard of care, maintaining dignity, choice and respect for residents.
• Provide leadership to Unit Managers, Clinical Leads and department heads; set performance standards.
• Line manage senior site personnel and conduct supervision and appraisals.
• Support staff development and identify training needs.
• Establish strong relationships with external stakeholders including families and healthcare professionals.
• Align site activities with Caron Group's strategic goals and drive improvement.

Skills

Leadership

IT skills

CIW knowledge

Change management

Communication skills

Education

Registered Managers Award or Leadership & Management for Care Award

Job description

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty-four years and specialise in residential, nursing and dementia care for older people. We are currently undergoing an exciting chapter in our growth and are looking for dedicated individuals to join us on this journey. The group's strength is attributable to our team of highly motivated, passionate and dedicated staff. We invest in exceptional talent and our people share a commitment to success that is second to none. This energy is harnessed to deliver the highest levels of relationship-centred care. We are committed to supporting our staffs' continuous professional development throughout their careers, through the provision of formal training and development opportunities. The group offers a friendly family culture and supportive environment of teamwork, respect and integrity where everyone makes a valued contribution.

This is an excellent opportunity for an ambitious and experienced Service Manager to join our team. As Service Manager, you will be registered with the Care Inspectorate Wales as the registered manager of the service, reporting to the Head of Region. You will be responsible and accountable for ensuring the optimum performance, at strategic and operational level, of a well-established village of care homes, Brynmawr Care Village, based in Ebbw Vale and part of Caron Group. This will be achieved by delivering an exemplary service experience to our residents and embracing the Caron Group principles of relationship-centred care. As a brand ambassador, you will strive to achieve the highest standards of care and compliance, champion resident well-being and develop strong relationships with all internal and external stakeholders. Strong leadership is a key quality required as you will inspire a culture of continuous improvement, sharing knowledge and best practice within your team of Unit Managers, Clinical Leads and other functional heads who you will have direct line management responsibility for.

About The Role

Key Deliverables *

• Ensuring that a high standard of care is delivered at all levels, keeping the dignity, choice and respect of our residents at the heart of decisions
• Developing and implementing robust Quality Assurance and Compliance systems to monitor compliance and quality standards in all site Units
• Providing direction and leadership to all Unit Managers, Clinical Leads and functional heads to ensure highest levels of proficiency and management performance at the site, setting performance standards and leading by example.
• Line Management of all senior site personnel (Unit Managers, Clinical Leads and Head of Departments) conducting supervision and performance appraisals with direct reports and facilitating their professional development
• Supporting Unit Managers in identifying development needs of care staff and implementing appropriate training solutions
• Establishing strong relationships with external stakeholders including families, healthcare professionals and local communities
• Understanding the site and groups' strategic goals and supporting the Directors and Management in achieving these aims
• Working effectively with internal stakeholders in developing new systems *This is not an exhaustive list

Person Profile

• Passion for supporting older people
• Holds a Registered Managers Award or Leadership and Management for Care Award - (Or an equivalent leadership/management qualification outside of the Care Sector)
• Strong IT Skills
• Robust understanding and recognition of Care Inspectorate Wales (CIW) requirements
• Experience in leading and managing change within teams
• Experience of working with improvement and project plans
• Ability to prioritise effectively
• Excellent communication skills (written and verbal)
• An understanding of and adherence to Caron Group's ethos

Package

• Full time - 40 Hours / week and to be part of an 'on-call' rota.
• Salary - £70,000 - £75,000 Per Annum, dependent on experience
• Blue Light Discount Card (Eligibility to apply)
• Auto enrolment pension scheme
• Training towards your professional development
• Career progression throughout a range of departments within the company, both clinical and non-clinical roles

Caron Group is an inclusive organisation and we actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates and selection for roles will be based on individual merit alone.

Required Criteria

• Holds a Registered Managers Award or Leadership and Management for Care Award - (Or an equivalent leadership/management qualification outside of the Care Sector)
• Robust understanding and recognition of Care Inspectorate Wales (CIW) requirements
• Strong IT Skills
• Experience in leading and managing change within teams
• Experience of working with improvement and project plans
• Ability to prioritise effectively
• Excellent communication skills (written and verbal)

About The Company

Caron Group is proud to offer 17 exceptional care homes across Mid and South Wales, each dedicated to providing high-quality, compassionate care tailored to meet the unique needs of every resident. We offer a range of services including residential care, nursing care, and specialist dementia care all delivered by a highly trained and compassionate team. Our safe, understanding and engaging environment helps our residents maintain their dignity and quality of life.

Company Culture

Caron Group's strength is attributable to our team of highly motivated, passionate and dedicated staff. We invest in exceptional talent and our people share a commitment to success that is second to none. This energy is harnessed to deliver the highest levels of relationship-centred care. We are committed to supporting our staffs’ continuous professional development throughout their careers, through the provision of formal training and development opportunities. The group offers a friendly family culture and supportive environment of teamwork, respect and integrity where everyone makes a valued contribution.

Company Benefits

We believe that caring for our people is just as important as caring for our residents. To reward dedication and contribution, we offer competitive pay and a supportive working environment. Our team members enjoy access to ongoing training and development, career progression opportunities, an auto-enrolment pension and an employee referral scheme. We pride ourselves on fostering a culture of collaboration, inclusivity and continuous learning, providing a workplace that inspires, empowers, and nurtures growth.

Referral bonus, Blue Light Card, Culture of recognition, Progression opportunities

Salary

£70,000.00 - £75,000.00 per year