Senior Care Home Administrator

About the company

Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.

We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed's Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.

We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

About the role

We are currently seeking a dependable Senior Administrator to join our Care Home Team. This role encompasses the oversight and support of various aspects of our Care Home operations, including administrative tasks, recruitment, and marketing of our services.

As a Senior Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.

The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.

Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.

Reports to: Care Home Manager

Key duties and responsibilities

• Oversee daily administrative operations of the care home, including managing schedules, handling correspondence, and maintaining records.
• Coordinate and schedule appointments, meetings, and events for residents, staff, and external stakeholders.
• Manage resident admissions and discharges, ensuring accurate and timely completion of all necessary documentation.
• Assist in budget planning and financial management, including invoicing, expense tracking, and financial record-keeping.
• Process payments, reconcile accounts, and ensure adherence to financial procedures and policies.
• Act as a primary point of contact for residents and families, addressing concerns, providing assistance, and ensuring clear communication.
• Maintain confidentiality and professionalism in handling resident data and personal matters
• Provide administrative support to staff, including payroll input, rotas, and maintaining personnel records.
• Support the recruitment and onboarding of new employees.
• Lead on local marketing efforts and work collaboratively with the central marketing team to promote services.
• Maintain accurate, audit-ready documentation for regulatory inspections and internal reviews.
• Facilitate clear communication between residents, relatives, staff, and external partners.
• Collaborate across departments to ensure efficient service delivery and coordination.
• Participate in quality assurance initiatives, carry out audits, and support continuous. improvement efforts.
• Welcome visitors and provide front-of-house support.
• Manage incoming calls, emails, letters, and packages professionally.
• Administer and maintain key computer systems for data entry, filing, and internal. communication.

Skills and attributes

• Previous experience in healthcare administration, preferably in a long-term care or assisted living setting.
• Strong organisational and multitasking abilities, with excellent attention to detail.
• Proficiency in office management software (e.g., Microsoft Office Suite) and electronic health record systems.
• Excellent communication and interpersonal skills, with the ability to interact effectively with residents, families, staff, and external stakeholders.
• Knowledge of relevant regulations and compliance requirements in the healthcare industry.
• Compassionate and patient-centred approach to care, with a commitment to promoting residents' well-being and quality of life.