Senior Care Coordinator

Home Instead; South Cheriton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Home Instead is seeking a Senior Care Coordinator to join our domiciliary care team. You will work with the Registered Manager to ensure safe, effective, and compliant care delivery while leading our team of Care Professionals.

The role involves care assessments, care plan maintenance, staff supervision, recruitment support, and occasional on-call duties. A valid Category B driving license is required to travel between sites.

Qualifications

• Experience in domiciliary/home care is essential.
• Experience as Care Coordinator or Senior Care Coordinator or similar role.
• Promote and sell domiciliary and live-in care services to clients and partners.
• Conduct initial consultations and assessments from enquiry to service start.
• Build relationships with referral sources to generate new business.
• Strong planning and scheduling skills required.

Responsibilities

• Contribute to branch growth by converting enquiries into new care packages and promoting services.
• Support day-to-day management of the domiciliary care service.
• Conduct care assessments, reviews, and risk assessments.
• Ensure care plans are accurate and person-centred.
• Monitor service quality and ensure CQC compliance.
• Supervise, mentor, and support care staff.
• Assist with recruitment, onboarding and training activities.
• Handle client and staff queries professionally.
• Cover on-call duties on a rota basis.
• Coordinate care staff rotas for efficient service delivery.

Skills

Care coordination

Scheduling

Relationship building

IT skills

Regulatory knowledge

Driving licence (Category B)

Education

NVQ/QCF Level 3 Health & Social Care

Level 5 Leadership & Management

Tools

IT systems

Job description

We're looking for a passionate and organised Senior Care Coordinator to join our growing domiciliary care team with clear career progression to Deputy Manager/Registered Manager. This is an exciting opportunity to play a key role in delivering outstanding care, supporting our care teams, and helping us make a real difference in the lives of people within our community.

You’ll work closely with the Registered Manager to ensure the safe, effective, and compliant delivery of care services while leading and supporting our dedicated team of Care Professionals.

Key Tasks

• Contribute to branch growth by converting care enquiries into new care packages, promoting our domiciliary and live-in care services, conducting assessments, and supporting families through the care journey from initial enquiry to service commencement.
• Supporting the day-to-day management of our domiciliary care service.
• Conducting care assessments, reviews, and risk assessments.
• Ensuring care plans remain accurate and person-centred.
• Monitoring service quality and compliance with CQC regulations.
• Supervising, mentoring, and supporting care staff.
• Assisting with recruitment, onboarding, and training activities.
• Handling client and staff queries professionally and effectively.
• Covering on-call duties on a rota basis where required.
• Managing and coordinating care staff rotas to ensure efficient service delivery when Scheduling support is needed.
• Reporting to the Registered Manager with business growth and service development.

Ideal Candidate

Essential:

• Previous experience within domiciliary/home care.
• Experience as a Care Coordinator, Senior Care Coordinator, Team Leader, or Deputy Care Manager.
• Good understanding of CQC regulations and care standards.
• Promote and sell our domiciliary and live-in care services to prospective clients, families, healthcare professionals, and local community partners.
• Conduct initial consultations and assessments, supporting clients from enquiry through to service commencement.
• Build and maintain strong relationships with referral sources to generate new business opportunities.
• Strong planning and scheduling skills.
• Excellent IT and administration skills.
• A valid Category B driving license is a genuine occupational requirement for this role due to the need to travel between remote sites where public transport is unavailable.
• Willing to complete an Enhanced DBS

Desirable:

• NVQ/QCF Level 3 in Health & Social Care.
• Working towards or holding Level 5 Leadership and Management qualification.
• Experience supporting branch growth and development.