Senior Business Technical Analyst

Global Payments; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading payments technology company is seeking a skilled professional to provide technical support and solutions to clients. The role involves analyzing client needs, developing proposals, and maintaining documentation. Ideal candidates will have a Bachelor's degree and significant experience in client consulting, particularly within the credit card industry.

Qualifications

• Typically a minimum of 6 years relevant experience, including consulting with clients.
• Relevant experience or equivalent training.

Responsibilities

• Provide accurate and timely technical information and assistance regarding products.
• Respond to moderately complex client inquiries and conduct research to resolve issues.
• Develop functional requirements and specifications for client customization.

Skills

Multitasking

Problem Analysis

Communication

Education

Bachelor's Degree

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve excellent results. We are driven by our passion for success and pride ourselves on delivering best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services. Respond to client inquiries by understanding their technical questions, assessing their needs, and suggesting or promoting solutions, including alternative products or services. Conduct research and develop proposals for new solutions to resolve technical problems. Follow up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

Job Specific Skills & Competencies

• Ability to multitask, analyze problems, and offer solutions
• Good oral and written communication skills

What Part Will You Play?

• Continue education on industry, systems, modules, and products to inform clients
• Respond to moderately complex client inquiries, conduct research to resolve issues, and follow established guidelines
• Participate in calls with technical teams, account management, vendors, and clients as needed
• Analyze and evaluate client-initiated changes, perform account maintenance, and verify system changes
• Build client relationships through accurate and timely communication, understanding their business needs, and identifying opportunities for new products and services
• Interpret mid-complexity technical client issues and project requests, assist in root cause analysis, and translate for internal teams
• Develop functional requirements and specifications for client customization or system changes

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant experience or equivalent training
• Typically a minimum of 6 years relevant experience, including consulting with clients to meet business needs

Preferred Qualifications

• Typically a minimum of 6 years relevant experience in the credit card industry

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other legally protected basis. For reasonable accommodations related to employment applications or accessibility feedback, contact [e-mail].