Senior Business Consultant-EMEA - TPM

TELUS Agriculture & Consumer Goods; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Business Consultant to enhance client experiences through innovative Trade Promotional Management solutions. This exciting role involves leading complex projects, capturing client requirements, and ensuring successful software implementations. With a focus on the FMCG industry, you will leverage your skills to improve processes and foster strong customer relationships. If you are passionate about delivering exceptional outcomes and thrive in a dynamic environment, this opportunity offers a fulfilling career path with the potential for national and international travel.

Qualifications

• Good knowledge of FMCG industry's commercial practices.
• Experience in delivering software solutions in client-facing roles.

Responsibilities

• Lead complex projects in Trade Promotional Management solutions.
• Support clients through user acceptance testing and triage issues.

Skills

Requirements capture

Client training

Documenting requirements and design

Dealing with conflict

Dealing with ambiguity

Education

Relevant Business Analysis Certification

Job description

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together:

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

As a Senior Business Consultant you will be part of Telus’ customer experience excellence team to ensure the optimal delivery of EMEA projects in Trade Promotional Management (TPM) solutions. This is a client facing role where the individual will be involved in the project from initiation to completion, duties including requirement scoping and capture, solution design and configuration, documentation, introducing best practice where appropriate and supporting the client through UAT and Go-live until handed over to support.

Here's how

This role has the following main areas of focus:

• Lead large, complex projects or multi-market programs
• Understanding of consumer goods businesses and their processes
• Can consult to improve processes and best practice use of the solution
• Running discovery and configuration workshops to capture client requirements and documenting decisions and design using Telus templates
• Configuration of the Telus TPM modules via the UI
• Support the global technical services team in interface design and testing
• Ensure the quality of the solution delivered through internal testing and evaluation against the configuration design
• Support clients through user acceptance testing and triage any issues or bugs
• Delivering “train the trainer” training to client super users
• Supporting go-live / cut over activities
• Maintain strong customer relationships by understanding their business needs and motivations.

This role does not have management responsibility for any staff members.

What you bring to this role

Essential

Knowledge

• Good knowledge of the FMCG industry’s commercial and financial practices
• Knowledge of techniques for requirements gathering and capture
• Knowledge of development of documentation for software implementations

Skills/abilities/competencies

• Requirements capture
• Client training
• Documenting requirements and design
• Dealing with conflict
• Dealing with ambiguity
• Starting with the end in mind to reach compromise

Experience

• Experience in delivering software solutions
• Experience of working in client-facing environments

Personal Attributes

• Good at working with people
• Organised
• Pro-active
• Completer-finisher who takes ownership for their tasks

Desirable

Qualifications

• Relevant Business Analysis Certification

Knowledge

• Understanding of how to operate a successful user acceptance testing phase

Experience

• Experience working within the FMCG industry, in either a sales operation, demand planning or revenue management role.

Join us

This role can be based anywhere in the UK. National & International travel may be required.

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, traceable and sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This is Full-Time, remote role, reporting into our London office.