Senior Business Systems Analyst (Sales & CPQ)

JR United Kingdom; Northampton; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading company in digital engineering is seeking a Senior Business Systems Analyst specialized in Salesforce to join their team in Northampton. This permanent role involves optimizing business processes and collaborating with diverse teams to enhance sales automation. The ideal candidate will have extensive experience in Salesforce solutions, between 12 to 20 years, and a proven track record in Sales Cloud and CPQ functionalities.

Qualifications

• Minimum 10+ years as a business systems analyst on Salesforce.
• Minimum 5+ years in Sales Cloud, CPQ, and Experience Cloud.
• Deep knowledge of sales processes like lead and opportunity management.

Responsibilities

• Design and develop scalable Salesforce solutions addressing complex business challenges.
• Manage Salesforce configuration, customization, and integration projects.
• Collaborate closely with onshore and offshore developers during execution.

Skills

Salesforce

Sales Cloud

CPQ

Experience Cloud

SaaS

Problem-solving

Job description

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Senior Business Systems Analyst (Sales & CPQ), Northampton

Client: Persistent Systems

Location: Northampton, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

About Position and details:

• Role: Senior Business Systems Analyst
• Location: Northampton
• Hybrid: Once a week
• Job Type: Permanent role
• Experience: 12 to 20 years

Skills/Responsibilities:

We’re looking for a “solution-minded” Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud, along with a strong understanding of SaaS products. You will be responsible for creating and delivering value through business process optimization and systems automation in areas such as lead, deal registration, account, contact, opportunity management, and CPQ. You will be part of the IT Business Applications team, collaborating with cross-functional teams from Marketing, Sales, Sales Operations, and Channel Operations. The main responsibility will be partnering directly with sales leaders and stakeholders to implement enhancements in Salesforce to support and automate our lead-to-quote processes, aiming to improve efficiency and support a seamless sales experience.

Responsibilities:

• Design and develop scalable Salesforce solutions addressing complex business challenges
• Manage Salesforce configuration, customization, and integration projects
• Conduct gap analysis and develop innovative solutions
• Create technical documentation, process flows, and system diagrams
• Develop training materials and conduct user training sessions
• Monitor system performance and recommend improvements
• Build POCs and demonstrate new Salesforce features to stakeholders
• Configure Salesforce using point-and-click, identifying when to code
• Map business requirements to Salesforce OOTB features
• Identify recurring issues for system improvements and maintain run books
• Collaborate closely with onshore and offshore developers during execution

Required Skills:

• Minimum 10+ years as a business systems analyst on Salesforce
• Minimum 5+ years in Sales Cloud, CPQ, and Experience Cloud
• Experience with Salesforce Industries Clouds, especially Communication Cloud
• Deep knowledge of sales processes like lead, account, opportunity management, and forecasting
• Hands-on experience with Salesforce configuration, flows, validation rules
• Strong knowledge of Einstein, Prompt Builder, and Agentforce
• Excellent problem-solving skills and ability to achieve challenging goals
• Experience with Salesforce managed packages

Our company fosters a values-driven and people-centric environment that enables our employees to unleash their full potential.

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”