Senior Business Systems Analyst (Sales & CPQ)

JR United Kingdom; Luton; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading company in digital engineering seeks a Senior Business Systems Analyst to optimize and automate business processes using Salesforce. The role requires extensive experience in Sales Cloud and CPQ, with responsibilities covering solution design, configuration, and team collaboration to enhance the sales process.

Qualifications

• 10+ years as a business systems analyst on Salesforce.
• 5+ years in Sales Cloud, CPQ, and Experience Cloud.
• Experience with Salesforce Industries Clouds, especially Communication Cloud.

Responsibilities

• Design and develop Salesforce solutions addressing complex business challenges.
• Manage Salesforce configuration, customization, and integration projects.
• Conduct gap analysis and develop innovative solutions.

Skills

Salesforce

CPQ

Sales Cloud

SaaS products

Sales processes

Salesforce configuration

Problem-solving

Team Collaboration

Job description

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Senior Business Systems Analyst (Sales & CPQ), Luton, Bedfordshire

Client: Persistent Systems

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.

About Position and details:

• Role: Senior Business Systems Analyst
• Location: Luton
• Hybrid: Once a week
• Job Type: Permanent role
• Experience: 12 to 20 years

Skills/Responsibilities:

We’re looking for a solution-minded Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud, along with a strong understanding of SaaS products. You will be responsible for creating and delivering value through business process optimization and systems automation in lead, deal registration, account, contact, opportunity management, and CPQ areas. You will collaborate with cross-functional teams from Marketing, Sales, Sales Operations, and Channel Operations. The main responsibility is to partner directly with sales leaders and stakeholders to implement Salesforce enhancements supporting and automating the lead-to-quote process. Your work will be key to creating a seamless sales experience.

Responsibilities:

• Design and develop Salesforce solutions addressing complex business challenges
• Manage Salesforce configuration, customization, and integration projects
• Conduct gap analysis and develop innovative solutions
• Create technical documentation, process flows, and system diagrams
• Develop training materials and conduct user training
• Monitor system performance and recommend improvements
• Build POCs and demonstrate Salesforce features to stakeholders
• Configure Salesforce using point-and-click, identify when to code
• Map business requirements to Salesforce OOTB features
• Identify recurring issues for system improvements
• Collaborate with onshore and offshore developers during execution

Required Skills:

• 10+ years as a business systems analyst on Salesforce
• 5+ years in Sales Cloud, CPQ, and Experience Cloud
• Experience with Salesforce Industries Clouds, especially Communication Cloud
• Deep knowledge of sales processes and pipeline management
• Hands-on experience with Salesforce configuration, flows, validation rules
• Knowledge of Einstein, Prompt Builder, and Agentforce
• Strong problem-solving skills and goal achievement ability
• Experience with Salesforce managed packages

Our company fosters a values-driven, people-centric environment that enables employees to unleash their potential. Persistent is an Equal Opportunity Employer, prohibiting discrimination and harassment of any kind.