Senior Business Systems Analyst – Hospitality Tech & Growth

The Roof Gardens; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary above market rate

20 days holiday plus additional days

50% restaurant discount

Generous 'Refer a Friend' scheme

Financial well-being support

24/7 mental health support

Growth opportunities

Company pension scheme

Discounts through benefits hub

Job summary

A renowned hospitality venue in the United Kingdom is seeking a detail-oriented Business System Analyst to enhance technology systems. The role involves partnering with various teams to analyze processes, leading project implementations, and acting as a subject-matter expert. The ideal candidate will have experience in user-focused digital platforms, strong CRM knowledge, and familiarity with AI technologies. The position offers a competitive salary, ample holiday days, and numerous employee benefits.

Qualifications

• Proven experience delivering user-focused digital platforms and high-quality customer experiences.
• Strong CRM experience, including data management, reporting, and analysis.
• Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI).

Responsibilities

• Partner with teams to analyse business processes and identify improvement opportunities.
• Lead implementation and integration of core hospitality and business systems.
• Act as a subject-matter expert for business systems and support testing cycles.

Skills

User-focused digital platforms

Strong CRM experience

Cloud and enterprise tools integration

Knowledge of AI technologies

Problem-solving skills

Collaborative communication

Tools

Salesforce

Google Cloud

Job description

A renowned hospitality venue in the United Kingdom is seeking a detail-oriented Business System Analyst to enhance technology systems. The role involves partnering with various teams to analyze processes, leading project implementations, and acting as a subject-matter expert. The ideal candidate will have experience in user-focused digital platforms, strong CRM knowledge, and familiarity with AI technologies. The position offers a competitive salary, ample holiday days, and numerous employee benefits.