Business System Analyst

The Roof Gardens; England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary above market rate

20 days holiday plus additional days

50% restaurant discount

Generous 'Refer a Friend' scheme

Financial well-being support

24/7 mental health support

Growth opportunities

Company pension scheme

Discounts through benefits hub

Team socials

Job summary

A renowned hospitality venue in the United Kingdom is seeking a detail-oriented Business System Analyst to enhance technology systems. The role involves partnering with various teams to analyze processes, leading project implementations, and acting as a subject-matter expert. The ideal candidate will have experience in user-focused digital platforms, strong CRM knowledge, and familiarity with AI technologies. The position offers a competitive salary, ample holiday days, and numerous employee benefits.

Qualifications

• Proven experience delivering user-focused digital platforms and high-quality customer experiences.
• Strong CRM experience, including data management, reporting, and analysis.
• Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI).
• Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI) with a strong interest in emerging tech and innovation.
• Clear, structured thinker with strong problem-solving skills, able to translate business needs into effective technical solutions.

Responsibilities

• Partner with teams to analyse business processes and identify improvement opportunities.
• Lead implementation and integration of core hospitality and business systems.
• Act as a subject-matter expert for business systems and support testing cycles.
• Data, Governance & Technology Strategy - Enable data-driven decision-making through accurate reporting, maintain system documentation and governance standards, manage IT contracts and costs, and contribute to the long-term digital and infrastructure roadmap.

Skills

User-focused digital platforms

Strong CRM experience

Cloud and enterprise tools integration

Knowledge of AI technologies

Problem-solving skills

Collaborative communication

Tools

Salesforce

Google Cloud

Job description

Business System Analyst

Join to apply for the Business System Analyst role at The Roof Gardens

We’re looking for a detail-oriented Business Systems Analyst to help shape and optimise the technology that powers our venues. Working at the intersection of business and IT, you’ll lead projects and improve systems that support outstanding experiences for both our teams and members.

Key Responsibilities

• Business Analysis & Process Improvement - Partner with teams across Membership, F&B, Sales, Revenue and Finance to analyse business processes and identify improvement opportunities to enhanced systems.
• Systems Optimisation & Project Delivery - Lead the implementation, upgrade and integration of core hospitality and business systems, managing projects end-to-end and ensuring solutions are efficient, scalable and user-focused.
• Stakeholder Collaboration & Systems Expertise - Act as a subject-matter expert for business systems, leading cross-functional workshops with internal teams and vendors, supporting testing cycles, and ensuring smooth adoption and issue resolution.
• Data, Governance & Technology Strategy - Enable data-driven decision-making through accurate reporting, maintain system documentation and governance standards, manage IT contracts and costs, and contribute to the long-term digital and infrastructure roadmap.

Skills & Requirements

• Proven experience delivering user-focused digital platforms and high-quality customer experiences.
• Strong CRM experience, including data management, reporting and analysis.
• Experience managing and integrating multiple digital platforms, working with cloud and enterprise tools (e.g. Salesforce, Google Cloud), agencies and tender processes.
• Knowledge of modern AI technologies (LLMs, generative, predictive and agentic AI) with a strong interest in emerging tech and innovation.
• Clear, structured thinker with strong problem-solving skills, able to translate business needs into effective technical solutions.
• Collaborative, emotionally intelligent communicator with commercial awareness, a strong UX mindset and the ability to influence stakeholders at all levels.
• Competitive salary above market rate
• 20 days holiday (excluding bank holidays), plus an extra ‘celebrate you day’ & a paid volunteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub for discounts plus eye Test vouchers

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industry: Hospitality