Senior Business Support Team Lead – Flexible & Impactful

The Methodist Church in Britain; Packmoor; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning and progression opportunities

Wellbeing support including Employee A

Flexible working opportunities

Supportive and collaborative working环境

Guaranteed interview for disabled/app/

Guaranteed interview for care leavers

Job summary

Oxfordshire County Council is seeking a Team Leader for the Business Support Service within Adult Social Care locality services. You will lead a team, oversee workloads, and ensure high standards of data quality and customer service, while supporting recruitment and staff development.

The role emphasises safeguarding responsibilities and handling complex enquiries, with a collaborative, improvement-focused approach across operational teams.

Qualifications

• Experience supervising or managing staff in an administrative or business support environment.
• Strong leadership and communication skills.
• Excellent organisation and prioritisation skills.
• Commitment to high-quality customer service.
• Confidence handling complex and sensitive enquiries.
• Good IT skills.
• Collaborative and flexible approach to change.

Responsibilities

• Lead and develop a business support team for Adult Social Care locality services.
• Manage and motivate colleagues.
• Oversee workloads and administrative processes.
• Maintain high standards of data quality and customer service.
• Work with operational teams to identify opportunities for improvement.
• Support recruitment, induction, supervision and development of staff.
• Manage complex or escalated enquiries.
• Contribute to service and system changes.
• Help ensure colleagues understand their safeguarding responsibilities.
• Handle sensitive information appropriately.
• Recognise and escalate safeguarding concerns through the correct routes.

Skills

Leadership

Communication

Organisation

Customer service

Handling enquiries

IT skills

Collaboration

Tools

Microsoft Office

Job description

Oxfordshire County Council is seeking a Team Leader for the Business Support Service within Adult Social Care locality services. You will lead a team, oversee workloads, and ensure high standards of data quality and customer service, while supporting recruitment and staff development.

The role emphasises safeguarding responsibilities and handling complex enquiries, with a collaborative, improvement-focused approach across operational teams.