Business Support Team Leader

The Methodist Church in Britain; Packmoor; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning and progression opportunities

Wellbeing support including Employee A

Flexible working opportunities

Supportive and collaborative working环境

Guaranteed interview for disabled/app/

Guaranteed interview for care leavers

Job summary

Oxfordshire County Council is seeking a Team Leader for the Business Support Service within Adult Social Care locality services. You will lead a team, oversee workloads, and ensure high standards of data quality and customer service, while supporting recruitment and staff development.

The role emphasises safeguarding responsibilities and handling complex enquiries, with a collaborative, improvement-focused approach across operational teams.

Qualifications

• Experience supervising or managing staff in an administrative or business support environment.
• Strong leadership and communication skills.
• Excellent organisation and prioritisation skills.
• Commitment to high-quality customer service.
• Confidence handling complex and sensitive enquiries.
• Good IT skills.
• Collaborative and flexible approach to change.

Responsibilities

• Lead and develop a business support team for Adult Social Care locality services.
• Manage and motivate colleagues.
• Oversee workloads and administrative processes.
• Maintain high standards of data quality and customer service.
• Work with operational teams to identify opportunities for improvement.
• Support recruitment, induction, supervision and development of staff.
• Manage complex or escalated enquiries.
• Contribute to service and system changes.
• Help ensure colleagues understand their safeguarding responsibilities.
• Handle sensitive information appropriately.
• Recognise and escalate safeguarding concerns through the correct routes.

Skills

Leadership

Communication

Organisation

Customer service

Handling enquiries

IT skills

Collaboration

Tools

Microsoft Office

Job description

Team leader post in the Business Support Service, which provides administrative support to Adult Social Care locality services at Oxfordshire County Council. The role centres on leading and developing a team, overseeing workloads and processes, keeping data and customer service to a high standard, and supporting recruitment, supervision and staff development. It carries a specific responsibility for making sure colleagues understand and act on adult safeguarding duties. Candidates need prior experience of supervising or managing staff in an administrative or business support setting.

What the job involves

• Lead and develop a business support team for Adult Social Care locality services
• Manage and motivate colleagues
• Oversee workloads and administrative processes
• Maintain high standards of data quality and customer service
• Work with operational teams to identify opportunities for improvement
• Support recruitment, induction, supervision and development of staff
• Manage complex or escalated enquiries
• Contribute to service and system changes
• Help ensure colleagues understand their safeguarding responsibilities
• Handle sensitive information appropriately
• Recognise and escape safeguarding concerns through the correct routes

Experience

• Experience of supervising or managing staff in an administrative or business support environment

Skills & knowledge

• Strong leadership and communication skills
• Excellent organisation and prioritisation skills
• Commitment to high-quality customer service
• Confidence handling complex and sensitive enquiries
• Good IT skills
• Collaborative and flexible approach to change

Other

• Focus on continuous improvement
• Strong commitment to safeguarding adults

What’s offered

• Opportunities for learning, development and career progression
• Access to wellbeing support, including the Employee Assistance Programme
• Flexible working opportunities, subject to the needs of the service
• Supportive and collaborative working environment
• Guaranteed interview for disabled applicants who meet the essential criteria
• Guaranteed interview for care leavers who have completed further education and meet the essential criteria