Senior Business Solutions Analyst - AI & Innovations (VA822)

Carey Olsen; Southampton; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance

Permanent health insurance

Life assurance (4x annual salary)

Training and development support

3-day in office & 2-day from homehybr

Job summary

Carey Olsen in Southampton is seeking a Senior Business Solutions Analyst focused on Innovation and AI initiatives. You will drive the development of innovative legal tech and AI systems that deliver business value, improve client experience, and support strategic growth.

The role sits in our Technology team and requires you to manage the full lifecycle of systems. Based in our Southampton office with a hybrid 3 days in office and 2 from home pattern, you will evaluate, implement and optimise

Qualifications

• 3+ years' experience implementing and supporting AI systems for a law firm.
• Strong problem-solving and requirements gathering abilities.
• Experience in technology change management and system integrations.

Responsibilities

• Support Innovation and AI strategy by evaluating and optimising legal tech.
• Manage lifecycle of assigned systems, ensuring security and alignment with business needs.
• Gather requirements and drive process improvements, efficiency gains and cost savings.
• Create technical documentation and knowledge resources.
• Mentor colleagues and ensure governance, cyber security, and risk compliance.

Skills

AI systems implementation

Stakeholder management

Change management

APIs knowledge

Education

Bachelor's degree in a technical field or law tech

Job description

Senior Business Solutions Analyst - AI & Innovations (VA822)

Location: Southampton

Department: Technology

Experience: 3+ years' experience in implementing and supporting a variety of law firm centric innovative AI systems (legaltech)

Carey Olsen is a leading offshore law firm providing legal services to clients across the globe. We combine deep sector knowledge with a collaborative approach to deliver practical, innovative solutions. Our Technology team plays a critical role in advancing the firm’s strategic goals by leveraging cutting‑edge platforms and tools to enhance efficiency and client service.

We are seeking a Senior Business Solutions Analyst with a focus on Innovation and AI initiatives. The purpose of this role is to hold responsibility for the development of innovative legal tech and AI systems that deliver business value and efficiencies, enhance client experience, and support strategic growth in the business.

The role will be based in our Southampton office.

Duties and Responsibilities include:

• Support the Group's Innovation and AI strategy by evaluating, implementing and optimising legal technology and AI solutions
• Manage the full lifecycle of assigned systems, ensuring they are secure, effective and aligned to business needs
• Gather requirements, deliver technology solutions and drive process improvements, efficiency gains and cost savings
• Provide technical support, resolve incidents and implement long-term solutions to recurring issues
• Build strong relationships with stakeholders and suppliers, delivering excellent customer service and acting as a technology ambassador
• Create and maintain technical documentation, knowledge resources and support materials
• Mentor colleagues, share best practice and support the wider Technology team
• Ensure compliance with technology governance, cyber security, privacy and risk management requirements
• Escalate risks and issues appropriately, providing recommendations and practical solutions

The successful candidate will be passionate about technology, AI and innovation, enjoys solving problems and delivering improvement, and thrives in a collaborative, fast-paced environment.

You should bring:

• A number of years' experience in implementing and supporting a variety of law firm centric innovative AI systems (legaltech).
• Demonstrated ability in solving business problems.
• Experience of working within a technology change management environment
• Experience in the development and/or management of system integrations and knowledge of APIs would be advantageous.
• Higher/degree level education would be an advantage.
• Hold relevant Technology or Project Management qualifications, or be prepared to study towards one.

You'll thrive in this role if you:

• Are proactive, motivated and enthusiastic, with a positive, customer-focused approach to your work.
• Have strong verbal and written communication skills and enjoy building effective relationships with colleagues and stakeholders.
• Are a natural problem solver who takes ownership and uses initiative to deliver practical solutions.
• Work well both independently and collaboratively within a team environment.
• Can effectively prioritise workloads, manage competing demands and perform well in a fast-paced environment.
• Demonstrate excellent organisational skills, professionalism and a willingness to go above and beyond to achieve outstanding results.

What we offer in return:

• A 35-hour working week (9:00am – 5:00pm) with a 60-minute lunch break
• 25 days’ holiday with the option to buy or sell up to 5 additional days per financial year
• Private medical insurance
• Permanent health insurance
• Life assurance (4x annual salary)
• Training and development support
• 3-day in office & 2-day from home hybrid working pattern