Senior Business Program Manager, Global Selling

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Business Program Manager to join their dynamic Global Selling team. This role involves working closely with stakeholders to drive efficiency and scalability in business operations. The ideal candidate will leverage their expertise in data analysis and project management to provide actionable insights that enhance Seller performance. You will be at the forefront of developing innovative solutions to complex challenges, ensuring that local businesses thrive in the global marketplace. If you are passionate about making a significant impact and possess strong communication skills, this is the perfect opportunity for you.

Qualifications

• 10+ years of experience with Microsoft Excel and CRM tools.
• Strong background in project management and stakeholder engagement.

Responsibilities

• Lead business goal setting and execution within the ESM team.
• Generate actionable insights to support Seller growth and efficiency.
• Innovate processes to enhance Seller experience through data analysis.

Skills

Problem-solving

Communication Skills

Project Management

Data Analysis

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Salesforce

CRM Tools

BI Tools

Job description

Senior Business Program Manager, Global Selling

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results-oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail-oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root causes, devise and drive towards simple solutions to complex problems.

Roles and Responsibilities:

1. Act as a single owner in the ESM team on business domain and own business goal setting and team executions.
2. Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
3. Drive business insights generation and provide guidance to the account management team to help generate actionable next steps, and improve account management efficiency.
4. Co-work with multiple stakeholders/business teams to develop new business initiatives and translate into execution.
5. Structure workflow across the team to effectively implement each workstream & related operational activities.
6. Develop, implement, and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible.
7. Innovate to improve Seller experience via continuous engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice.

Minimum Requirements:

1. 10+ years of Microsoft Excel experience
2. Bachelor's degree or equivalent
3. Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
4. Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent
5. Experience using Salesforce (or other CRM tool) or BI tools
6. Experience presenting to senior leadership

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