Senior Business Operations Assistant

Somerset Council; Taunton; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Hybrid working arrangement

Health and wellbeing support

Volunteering opportunities

25 days annual leave

Job summary

Somerset County Council is seeking a Senior Business Operations Assistant in Taunton. You will support practitioners, managers and leaders, coordinating multi-agency meetings and casework processes while maintaining records and data systems.

The role involves acting as a key contact, managing enquiries and ensuring timely support across services. You will work in a hybrid model, with a focus on delivering high-quality administrative services, reports and performance monitoring to improve

Qualifications

• Excellent communication and organisational skills.
• Ability to prioritise competing demands and meet deadlines.
• Experience in an office or administrative role with customer service.
• Familiar with data handling and Microsoft 365 tools.

Responsibilities

• Provide administrative and operational support to managers and leaders.
• Coordinate meetings, panels and reviews with accurate records and deadlines.
• Handle enquiries and prioritise workloads for colleagues and partners.
• Maintain business systems and support data processes.
• Build relationships across teams and partner organisations.

Skills

Strong communication

Prioritise / multitask

Teamwork

Customer service

Education

GCSE English & Maths or NVQ Level 3

Tools

Microsoft Word

Excel

SharePoint

Outlook

Job description

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Salary: Grade 14, Ranging from £26,016 to £26,847 per annum.

Contract:Permanent.

Hours: 37 Hours a week.

About the Role

As a Senior Business Operations Assistant, you'll provide high-quality administrative and operational support to practitioners, managers and senior leaders across a range of council services. You'll coordinate complex activities, including organising and supporting multi-agency meetings, supporting casework processes, and maintaining accurate records that contribute to key service decisions.

Acting as a key point of contact, you'll manage enquiries, prioritise workloads, and provide timely support to colleagues, residents and partner agencies. You'll also help maintain business systems, support data processes, and play an important role in delivering efficient, high-quality services.

How You'll Make a Difference

• Keep services running smoothly by providing high-quality business support to managers, practitioners and partner agencies.
• Coordinate important meetings, panels and reviews, ensuring accurate records and statutory deadlines are met.
• Be the first point of contact for enquiries, offering professional, sensitive and helpful support to service users and stakeholders.
• Use systems and data to monitor performance, produce reports and help identify areas for improvement.
• Build strong relationships across teams and partner organisations, helping deliver positive outcomes for children, families and communities.

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What You'll Bring

• Strong communication skills with the ability to prioritise competing demands, make decisions and work at pace.
• Experience in an office or administrative role, including customer service and supporting meetings.
• Proficient in Microsoft 365 applications, particularly Word, Excel, Sharepoint and Outlook, with good numeracy and literacy skills.
• Experience handling data across multiple systems, with an understanding of data protection and database use.
• Strong organisational skills, attention to detail and ability to work effectively as part of a team.
• Educated to GCSE level (including English and Maths) or hold an NVQ Level 3, QCF Level 2, or equivalent qualification.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• Generous annual leave plus bank holidays, with the option to purchaseadditional leave.
• Local Government Pension Scheme (LGPS), one of the UK's mostenhancedand secure pension schemes.
• Flexible and hybrid working arrangementstosupportwork-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.
• 25 day’s annual leave (additionalto bank holidays).
• This role offers hybrid working, allowing you to work either from home or from our offices at County Hall, Taunton. Our team office day is Wednesdays ensuring critical peer support, 1 to 1 meeting, attendance at team meetings and training.
• This role will support across the Virtual School, Statutory SEND and Educational Psychology Service
• Interviews will take place as applications are received.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for VISA sponsorship.

For an informal chat about the role, please contact:

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.