Operational Reporting, MI, and Vendor Management Lead

Markel Corporation; Greater London; Sur place; GBP 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Annual bonus

25 days holiday + bank holidays

Pension scheme

Private medical and dental cover

Life assurance

Travel insurance

Résumé du poste

Markel Group seeks an experienced Operational Reporting, MI, and Vendor Management Lead to drive visibility, control and governance across International IT. You will build the single source of truth for performance and support executive decision-making at CIO level.

You will coordinate reporting, governance cadences and supplier reviews, enabling strategic value delivery, risk visibility and improved cost transparency across a global technology organisation.

Qualifications

• Significant experience in IT business management, technology operations and PMO leadership.
• Experience supporting CIO/CTO with management information, governance and cadence.
• Strong understanding of IT operating models, governance and performance management.
• Experience producing executive-level reporting for boards or senior leadership.
• Strong commercial, supplier management and contract governance expertise.
• Excellent stakeholder management across tech, finance, risk and suppliers.
• Ability to manage competing priorities in regulated environments (insurance/FS).
• Degree or equivalent in business or technology; relevant certifications beneficial.

Responsabilités

• Produce reporting for CIO and IT executives with timely, accurate MI.
• Establish single source of truth for operational, financial, supplier, risk and delivery performance.
• Develop executive dashboards covering service, project delivery, finance, risk, cyber security, resilience, workforce.
• Drive data-led culture with defined metrics and clear ownership.
• Lead governance calendar and leadership cadence across International IT.
• Ensure governance decisions and actions are tracked to completion.
• Own governance and executive relationship management for key IT suppliers.
• Lead supplier performance reviews and quarterly/annual business reviews.
• Monitor supplier performance against contracts and SLAs; identify improvements.
• Find opportunities for supplier rationalisation and cost reduction.
• Support CIO Office planning, budgeting and leadership communications.
• Coordinate portfolio, financial, risk, audit and compliance reporting.

Connaissances

IT business management

Operations governance

Management information

Stakeholder management

Supplier management

Financial awareness

Data analytics

Executive communication

Formation

Bachelor's degree or equivalent

MBA

ITIL

Lean Six Sigma

PRINCE2

PMP

Certified Technology Business Management

Insurance qualifications

Description du poste

Looking for a role where you can support performance management, cost transparency, supplier oversight, risk visibility and organisational effectiveness across a complex international technology organisation.

The Operational Reporting, MI, and Vendor Management Lead is responsible for producing clear Management Information, maintaining a single source of truth for operational, financial, supplier and delivery performance, and ensuring the effective operation of governance forums across International IT.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special!

The opportunity: We are seeking an experienced Operational Reporting, MI, and Vendor Management Lead to build visibility, control and accountability throughout global IT operations. The role will lead operational reporting and management information, support the governance cadence for the IT department, and coordinate strategic supplier performance management so that the CIO and IT leadership team can make informed decisions and focus on strategic outcomes, organisational transformation and business value delivery.

What you’ll be doing:

Working closely with the CIO, International IT leadership team, strategic suppliers, finance, risk, compliance and delivery teams you will:

• Be responsible for the development and production of reporting for CIO and IT executives, ensuring regular MI is timely, accurate, insightful and committed.
• Establish and maintain a single source of truth for operational, financial, supplier, risk, people and delivery performance across International IT.
• Develop executive dashboards covering service performance, project delivery, financial performance, technology risk, cyber security, operational resilience, supplier performance and workforce metrics.
• Drive a data-led culture across International IT with consistent metrics, clear ownership, documented definitions and accountability for performance improvement.
• Design, lead and improve the International IT governance calendar and leadership cadence, including IT leadership forums, operating reviews, investment and prioritisation forums, risk and compliance forums, supplier governance reviews and IT Council activity.
• Ensure governance decisions, actions, risks and dependencies are documented, tracked and followed through to completion.
• Own governance and executive relationship management for key strategic IT suppliers, including supplier governance models, scorecards and performance reviews.
• Lead supplier performance reviews and support quarterly and annual business reviews with strategic partners.
• Monitor supplier performance against contractual obligations, service levels and agreed outcomes, raising material issues where required.
• Find opportunities for supplier rationalisation, optimisation, cost reduction and improved value realisation.
• Support CIO Office planning activity, including annual planning, budgeting, priority-setting, executive briefings, board materials and leadership communications.
• Coordinate portfolio, financial, risk, audit and compliance reporting so that International IT leadership has clear visibility of commitments, constraints, remediation plans and emerging risks.

Key success outcomes:

• Improved quality, timeliness and consistency of CIO and IT leadership MI.
• A trusted single source of truth for operational, financial, supplier and delivery performance.
• Clearer governance cadence, decision tracking and action follow-through across International IT.
• Improved supplier performance visibility, executive governance and value realisation.
• Stronger cost transparency, budget visibility and reporting discipline.
• Better visibility of delivery portfolio health, dependencies, risks and constraints.
• Improved audit, risk, compliance and operational resilience reporting.
• Greater IT leadership effectiveness through consistent reporting, structured governance and clearer accountability.

Our must-haves:

• Significant experience in IT business management, technology operations, operational reporting, PMO leadership, supplier management or a similar senior role.
• Experience supporting a CIO, CTO or senior technology executive with management information, governance, reporting and operational cadence.
• Strong understanding of IT operating models, governance frameworks and technology performance management.
• Experience producing executive-level reporting and management information for senior leadership, board, executive committee or regulatory audiences.
• Strong commercial, supplier management and contract governance expertise.
• Excellent stakeholder management and influencing skills, with the ability to work across technology, finance, risk, compliance and supplier communities.
• Ability to handle competing priorities in a fast‑paced, regulated environment such as insurance, financial services or banking.
• Strong analytical capability, with experience interpreting operational data, identifying trends, highlighting risks and shaping clear recommendations.
• Knowledge of IT governance and operating models, technology financial management, supplier management, portfolio and programme management, risk, compliance, operational resilience, IT service management principles, data analytics and executive communications.
• A degree or equivalent experience in business, technology or a related field.
• Relevant qualifications such as MBA, ITIL, Lean Six Sigma, PRINCE2, MSP, PMP, Certified Technology Business Management or insurance qualifications would be beneficial.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.

Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.

We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.

Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.