Senior Operational Change Manager - Oriel

Job summary

Oriel is our initiative to create a new, purpose-built centre of excellence for eye care, research, and education. It is a joint venture between Moorfields Eye Hospital, the UCL Institute of Ophthalmology (UCL IoO), and Moorfields Eye Charity (MEC). Together, we will relocate all services from Moorfields Eye Hospital on City Road and UCL IoO on Bath Street to a new, integrated centre in St Pancras, Camden. Construction is well underway; all 10 levels of the centre have been built. The new centre is due to open in 2027.

This role provides an opportunity to join the programme team at an exciting time, strengthening transformation and operational capacity across the programme, especially in relation to achieving operational readiness for the transfer of services to the new site.

As a Senior Operational Change Manager, you will lead one or more workstreams, including the Move Management workstream.

The Move Management workstream's focus is to ensure the safe and smooth relocation of MEH services and infrastructure from the City Road campus into the new eye centre and other network locations, minimizing impact on clinical service delivery, and culminating in the compliant decommissioning of the City Road campus.

Main duties of the job:

You will be responsible for planning, delivering, and evaluating these workstreams, ensuring adherence to core programme management principles. You will need to work strategically and operationally, leading workstreams and working closely with SROs and workstream leads.

Experience in both programme and operational management is essential, as you will work across departments and all organizational levels. You should possess excellent interpersonal and communication skills to work effectively with multiple stakeholders.

The role includes ensuring the delivery of:

• a move plan at the department level, outlining responsibilities and actions for a successful transfer
• pre-move induction, training, and familiarization phases
• a move communication plan
• a clinical activity plan for the move and post-move period
• appointment of a specialist move management company
• planning and establishing a move control centre
• operational handover plan and review
• a decant and decommissioning plan for the City Road campus