Senior Business Analyst, SPRINGER NATURE

Guardian Jobs; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the publishing industry is seeking a Senior Business Analyst to join their London office on a hybrid working model. The successful candidate will be responsible for identifying business requirements, documenting processes, and supporting project delivery within a dynamic team. This role requires strong analytical skills and the ability to communicate effectively with both technical and non-technical stakeholders, ensuring successful adoption of new systems and processes.

Qualifications

• Extensive experience as a BA in project delivery/agile environment.
• Strong analytical skills, including use case collection and requirements definition.
• Ability to communicate technical opportunities to non-technical audiences.

Responsibilities

• Collect, analyze, and document business requirements.
• Develop use cases for testing and support business users during implementation.
• Communicate effectively with stakeholders and keep them informed of project progress.

Skills

Analytical skills

Communication

Organizational skills

Interpersonal skills

Attention to detail

Proactive approach

Education

Professional BA qualification

Tools

Salesforce

MS Suite

MIRO

Visio

Job description

Job Title:

Senior Business Analyst

Location:

London

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years, our brands and imprints have been a trusted source of knowledge to these communities. Today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities—enabling them to improve outcomes, make progress, and benefit future generations. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup.

About the Role

The Senior Business Analyst will be a member of the Business Systems team, responsible for identifying business requirements, recommending, and documenting business and system processes within and across divisions, usually within a project team. This role will be based in our London offices on a hybrid working model.

Role Responsibilities:

1. Work with globally distributed stakeholders to collect, analyze, and document business, functional, and non-functional requirements to define deliverables, use cases, and test cases supporting the business benefits case.
2. Develop a solid understanding of Springer Nature processes and systems, and their impact on projects.
3. Play an integral role in developing use cases for testing and participate in testing to ensure system support for new business processes.
4. Produce supporting materials, assist in training, and support business users during system implementation to ensure successful adoption.
5. Provide project documentation and help maintain a knowledge base for all systems.
6. Support the business product owner/project manager or act in that role to ensure stakeholder needs are correctly represented.
7. Communicate effectively with stakeholders, organizing insight sessions, workshops, and demos to keep them informed of project progress.
8. Take a proactive role within the Springer Nature Technology BA Community.

Experience, Skills & Qualifications:

Essential

• Extensive experience as a BA in a project delivery/agile environment, working with project managers, stakeholders, vendors, and internal tech resources.
• Strong analytical skills, including use case collection, requirements definition, and process mapping.
• Understanding of project management principles, both waterfall and agile.
• Ability to communicate technical opportunities to non-technical audiences.
• Excellent organizational, planning, and attention to detail skills.
• Strong communication, interpersonal, and presentation skills.
• Flexible approach and willingness to learn new systems and domains.
• Experience operating in technical and non-technical environments.
• Proactive self-starter with the ability to anticipate project needs.

Desirable

• Experience in a multi-national matrix organization.
• Knowledge of the media or publishing industry and journal publishing workflows.
• Understanding of organizational change management techniques.
• Professional BA qualification.
• Knowledge of customer engagement solutions (e.g., Salesforce), publishing solutions, SAP processes, and tools like MS Suite, MIRO, Visio.